Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susana Lopez

Susana Lopez

Austin,TX

Summary

Accomplished manager with established success at Metro by T-Mobile, specializing in customer service and team leadership. Improved operational efficiency through strategic inventory management and comprehensive training programs, leading to enhanced sales performance. Bilingual and adaptable, cultivates strong relationships and effectively resolves conflicts, promoting high customer satisfaction and team engagement.

Overview

8
8
years of professional experience

Work History

Manager

Metro by T-Mobile
04.2023 - 01.2024
  • Led daily store operations to ensure optimal performance and customer satisfaction.
  • Developed training programs for new employees, enhancing team efficiency and service quality.
  • Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
  • Analyzed sales data to identify trends, informing strategic product placement and promotions.
  • Implemented customer feedback initiatives to enhance service offerings and address concerns promptly.
  • Coordinated marketing campaigns that increased local brand visibility and drove foot traffic to the store.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Sales Representative

Cricket Wireless
01.2022 - 02.2023
  • Assisted customers in identifying products that meet their needs
  • Provided support in maintaining product displays and inventory levels
  • Engaged with customers to build rapport and enhance shopping experience
  • Learned company policies and procedures for effective customer service
  • Collaborated with team members to achieve sales goals and targets
  • Adapted quickly to changing product lines and promotional strategies
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Waitress

Casa Jalisco
06.2020 - 01.2022
  • Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
  • Accurately processed customer orders using point-of-sale system, minimizing errors and enhancing operational efficiency.
  • Collaborated with kitchen staff to deliver timely food service, maintaining high standards of quality and presentation.
  • Assisted in training new waitstaff on menu offerings, service protocols, and effective communication skills.
  • Managed multiple tables simultaneously while maintaining attention to detail and providing personalized service.
  • Adapted quickly to changing circumstances during peak hours, demonstrating flexibility and resilience under pressure.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Cashier

Pollo Rico
06.2016 - 01.2019
  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Maintained cleanliness and organization of the checkout area to enhance workflow.
  • Handled cash, credit, and digital payments while ensuring compliance with company policies.
  • Monitored inventory levels at checkout to support timely restocking efforts.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Lockhart High School
Lockhart, TX
07.2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Relationship building
  • Sales techniques
  • Negotiation
  • Clear communication
  • Inventory management
  • Networking strategies
  • Teamwork and collaboration
  • Effective communication
  • Adaptability and flexibility
  • Positive attitude
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Bilingual
  • Fast learner

Languages

Spanish
Native or Bilingual

Timeline

Manager

Metro by T-Mobile
04.2023 - 01.2024

Sales Representative

Cricket Wireless
01.2022 - 02.2023

Waitress

Casa Jalisco
06.2020 - 01.2022

Cashier

Pollo Rico
06.2016 - 01.2019

Lockhart High School

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