Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Susana Martinez

Carson,CA

Summary

Well-trained professional with exemplary safe driving skills and strong work ethic. Confident Bus Operator with goals to provide passengers with safe, enjoyable trips. Experience working set daily routes and special charter trips. Qualified Bus Operator with background of safe travel and transport. Bilingual professional knowledgeable in assisting passengers in distress, notifying dispatch of location and reporting suspicious activity. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Transit Bus Operator

Metropolitan Transportation Authority
06.2022 - 04.2023
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Accepted and processed fares.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Transported customers to and from Location.
  • Followed company policies and procedures and maintained compliance with standards.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Aided passengers with disabilities or special needs.

Shuttler

Toyota Motor Manufacturing
10.2021 - 01.2022
  • Followed company policies and procedures and maintained compliance with standards.
  • Operated with safety and skill to avoid accidents and delays.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Maintained clean and neat shuttle for passenger comfort.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.

Bakery Helper

Vons Market
05.2011 - 06.2016
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Accurately operated cash register to process customer payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Education

N/A -

Carson High School
Carson, CA
06.1979

Skills

  • Bus Safety
  • Passenger Support
  • Passenger Monitoring
  • Loading and Unloading Passengers
  • Passenger Interaction

Certification

Certificate of Application outstanding customer service on oct 29 2022.

Languages

Spanish
Native or Bilingual
English
Elementary

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.
  • Supervised team of Number staff members.

Timeline

Transit Bus Operator

Metropolitan Transportation Authority
06.2022 - 04.2023

Shuttler

Toyota Motor Manufacturing
10.2021 - 01.2022

Bakery Helper

Vons Market
05.2011 - 06.2016

N/A -

Carson High School

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Susana Martinez