Susana Martinez
New Bedford,MA
Summary
Confidently deliver exceptional customer service with the intent to build their confidence and loyalty by meeting their financial needs. Exceptional time management skills. I am able to meet my daily goals everyday by documenting all the tasks assigned to me including data entry and processing/sending paperwork to their respective department. I am perfect candidate for this role because I can confidently say I can exceed expectations by meeting daily quota, work exceptionally with peers, and staying positive.
Overview
4
4
years of professional experience
Work History
Bank Teller
Santander Bank
08.2022 - Current
- Developed customer relationships including assisting in credit card, personal loan, and investment referrals
- Certified in SAL (Santander Assist Line) where employees would call and I was able to dispute and find solutions for other employees
- Accurately maintained records of each transaction and insured all documentation and paperwork was in placed and within compliance
- Entered data analysis including cashier’s checks, closed accounts, and teller transactions inquiry with their respective retention period
- Assisted client relationship managers at bank branches with customer account research and maintenance
Receptionist
Ralphs Auto Center
04.2022 - 08.2022
- Organized paperwork and communicated with insurance companies on customer’s behalf
- types, memos correspondence, reports, and other documents.
- Assists with clerical duties as requested
- obtained basic demographic information about each customer, using an UPS card a computer system, a log sheet or other method established by the dealership
- Data organization and proofread RMV paperwork before dropping off paperwork
Bank Teller
South Coast Federal Union
06.2020 - 10.2021
- Skilled at receiving and processing banking transactions
- Strong mathematical skills
- Knowledge of financial principles and practices
- Assisted client’s needs via phone call/email
- Developed a relationship with clients by building trust and breaking through communication barriers.
Education
High School Diploma -
Greater New Bedford Voc-Tech High School
New Bedford, MAUndergraduate -
Massachusetts College of Pharmacy and Health Sciences
Boston, MASkills
- Experience in Microsoft Excel
- Data analysis
- Recordkeeping & Documentation
- Relationship Building
- Health and Safety Training
- Customer Service Representative
Awards
- Licensed Cosmetologist
- OSHA Certified
- CPR-Certified
References
- Melissa Ayala, 774-305-5502
- Aimee Pinto, 774-534-9204, aimee.pinto@santander.us
- Jocelyn Rivas, 508-594-9933
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Santander Bank
08.2022 - Current
Receptionist
Ralphs Auto Center
04.2022 - 08.2022
Bank Teller
South Coast Federal Union
06.2020 - 10.2021
High School Diploma -
Greater New Bedford Voc-Tech High School
Undergraduate -
Massachusetts College of Pharmacy and Health Sciences