Susana Mejia
Sugar Land,TX
Summary
Dynamic leader with proven expertise in child protection and program management, honed at the Texas Department of Family and Protective Services and Health and Human Services. Excelled in critical thinking and project management, enhancing team productivity and compliance. Skilled in Microsoft Office, adept at fostering team unity and driving significant policy improvements. Demonstrates exceptional adaptability and interpersonal communication, ensuring high-quality service delivery.
Overview
19
19
years of professional experience
Work History
Policy Specialist
Health and Human Services Commission
Houston, TX
08.2024 - Current
- Analyzed legislative bills from the Texas House and Senate, providing feedback on their impact on current agency policies and procedures.
- Developed and updated policies for Residential Child Care Regulation to align with legislative actions and field requirements.
- Attended specialized training sessions on legislative processes and bill analysis to enhance policy development skills.
Residential Child Care Regulation Supervisor
Health and Human Services Commission
Houston, TX
06.2022 - 08.2024
- Managed and oversaw a group of inspectors that regulated, monitored and investigated minimum standards in residential child care facilities. I managed two Administrative Assistants and ensured the agency received the admin support it needed to function at their highest capacity.
- Held monthly conferences with each of my workers and had monthly unit meeting to provide ongoing policy and work related information as well as addressing worker concerns. I held unit meetings to build moral and promote team support and unity.
- Met with providers and held meetings with leadership to address progress and concerns.
- Completed ECHR reviews, case audits, field audits and case staffings to ensure the product of quality work. I completed field work when needed to assist with worker vacancies. I assisted my team members and their workers and assignments to assist with the needs of the agency and the high turnover.
- Attended management and CCR trainings to increase my knowledge and skills related to my job duties.
Residential Child Care Licensing
Health and Human Services Commission
Houston, TX
06.2021 - 06.2022
- Ensured adherence to minimum standards through regulation, monitoring, and investigation of residential child care facilities.
- Mastered policy, minimum standards, and investigative procedures through comprehensive training.
- Engaged in team-building activities to foster a supportive work environment.
Child Protection Supervisor II
Texas Department of Family and Protective Services
Rosenberg
03.2017 - 02.2021
- Managed administrative staff, support staff and a unit of caseworkers responsible for conducting casework, ensuring child safety and monitoring families in the Investigations and On-Going Services division Children's Protective Services
- Selected, hired, managed, and developed staff through review of performance data, individual conferences, case readings, data warehouse reports, field visits, and unit meetings to ensure productivity and compliance with policy, procedure, and service control requirements
- Available during on call schedules to assess and provide immediate directives on time sensitive case action and aide law enforcement in immediate assistance
- Reviewed and proofread affidavits and attended court with my workers
- Reviewed and assigned cases on a daily basis, by evaluating case readings and providing case consultation in order to assess and mitigate child safety and risk related issues
- Managed all time and leave is entered into the Centralized Accounting and Payroll/Personnel System (CAPPS) and provide oversight, regulation, and manage all overtime accumulated by staff
- Provided training and conducted monthly meetings with staff to convey important communications pertaining to policies and procedures, address trends and patterns in productivity and quality of the work, discuss day-to-day operations, provide policy updates, and support team cohesiveness
CPS Caseworker
Texas Department of Family and Protective Services
Rosenberg
12.2009 - 03.2017
- Investigated Abuse and Neglect and Ensured Child Safety
- Assisted families in accessing and engaging in services and community resources to strengthen their protective capacities and ensure child safety
- Evaluated and assessed safety and risk on a regular basis by conducting home visits and interviewing family and professional collaterals such as pediatricians and therapists and school personnel
- Partnered with local law enforcement and community resources
- Documented and staffed contact and case activity with management and legal when appropriate
- Ran data warehouse reports to evaluate and assess compliance with case tasks
- Completed Affidavits and testified in court when necessary
- Completed home studies and interviewed and evaluated and assessed for risk and safety issues or concerns prior to placing a child
- Assisted in the supervision of children without placement when needed
Program Coordinator
Neighborhood Centers
Houston
01.2006 - 11.2009
- Created, organized and managed all community programs and services
- Engaged the community in asset-based community building and entrepreneurship
- Organized and Managed joint partnership meeting with local organizations
- Recruited and nurtured local funders and partnerships
- Met regularly with board members and upper management to address the needs of the community and implement programs and resources to assist them
- Worked with architecture group on the development and construction plan for new community center
- Organized and participated in fundraising activities to fund programs
- Assisted in grant writing
Education
MBA - Executive Business Leadership
Texas Southern University
Houston, TX08-2023
Bachelor of Science - Psychology, Philosophy, Anthropology
University of Houston
Houston06.2002
Military - Legal Specialist, Personnel Management Specialist
Texas Army National Guard
06.2001
Skills
- Microsoft Office
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Excel
- Computer Skills
- Adaptability
- Problem Solving
- Decision Making
- Creativity
- Critical thinking and problem solving
- Effective Time Management
- Fast Learner
- Communication
- Ability to Work Under Pressure
- Multitasking Skills
- Interpersonal Communication Skills
- Management Skills
- Project Management Skills
Languages
Spanish; Castilian
Volunteer Experience
- TX-924 Former Commanders Association, Vice President, Sugar Land, TX, 08/01/12, 02/28/21, To promote the Air Force JROTC mission of 'Develop citizens of character dedicated to serving their nation and community' and help further the higher education of Kempner High School TX-924 AFJROTC cadets by providing at least one monetary scholarship to a qualified and deserving TX-924 alumni.
- Saving Our Companion Animals (SOCA)- FBC, Member, Sugar Land, TX, 03/01/20, 02/28/21, SOCA is dedicated to saving and improving the lives of companion animals and promoting responsible pet ownership in Fort Bend County, TX.
References
- Alfred Bryant, CPI PA TXDFPS
- Anjali Deshpande, FBSS Supervisor II TXDFPS, Retired
- Toni Cantu, Director of Field RCCR HHS
Hobbies and Interests
- Chess
- Reading
- Hiking
- Soccer
- Obstacle Course Races
Recognitions
Civil Servant Recognition, The Fort Bend County Star, Sugar Land, TX, 01/01/16, Recognized for Public Service work, community involvement and excellence and outstanding voluntarism. Article attached.
Daughters of the American Revolution Medal
Military Service
Texas Army National Guard, Honorable Discharge, 06/01/92, 06/30/01, Legal Specialist, Personnel Management Specialist, Motor Transport Operator in Camp Mabry, Combat Signalman for field trainings and operations in Ft. Hood, Military Equipment Auditor in Kaiserslautern, Germany, Regular duties consisted of completing and issuing warrants for AWOL soldiers and completing legal documents for active soldiers and personnel.
Timeline
Policy Specialist
Health and Human Services Commission
08.2024 - Current
Residential Child Care Regulation Supervisor
Health and Human Services Commission
06.2022 - 08.2024
Residential Child Care Licensing
Health and Human Services Commission
06.2021 - 06.2022
Child Protection Supervisor II
Texas Department of Family and Protective Services
03.2017 - 02.2021
CPS Caseworker
Texas Department of Family and Protective Services
12.2009 - 03.2017
Program Coordinator
Neighborhood Centers
01.2006 - 11.2009
MBA - Executive Business Leadership
Texas Southern University
Bachelor of Science - Psychology, Philosophy, Anthropology
University of Houston
Military - Legal Specialist, Personnel Management Specialist
Texas Army National Guard
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