Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Susana Morales

Chicago,IL

Summary

Highly committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Able to multitasks and prioritizes work with no supervision. Detail-oriented professional willing to continue bringing team-building skills to achieve safe and fluent office visit for patients .

Overview

30
30
years of professional experience

Work History

Medical Assistant

Access Community Health Network
02.2009 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, and scanning documents.
  • perform ekg, phlebotomy, vaccines, injections ,assist physician with OB/GYN Procedures
  • prepped instrument for sterilization
  • maintain surgery schedule for provider and ensuring proper documents are obtained for insurance authorization
  • obtain referral authorizations



Medical Assistant

Michael Reese Hospital & Medical Center
08.2005 - 07.2008
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Ensured patient safety and comfort during examinations
  • Kept medical supplies in sufficient stock by monitoring levels and submitting orders for supplies
  • Performed phlebotomy,spirometry, ekg, NST,
  • called in prescriptions as directed by provider
  • Verified patient insurance coverage and collected required co-payments.

Currency Exchange Manager

Barr Management
08.1994 - 06.2003
  • Managed employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees
  • Enhanced customer satisfaction by resolving disputes
  • Resolved staff member conflicts, actively listening to concerns and finding proper middle ground.
  • trained new staff for other locations
  • prepped weekly schedule
  • order currency from banks up to $500,000 a day on income tax season
  • trained employees on how to detect fraudulent checks and counterfeit money.
  • prepared deposits for the day
  • authorized check cashing and payday loans
  • transported money to sister currency exchange locations
  • car title transfer and plate registrations
  • notarized documents


Education

Certificate - Medical Assistant

Spanish Coalition For Jobs, Inc.
Chicago, IL
04.2005

Certificate - Automated Clerical Book Keeping

Laredo Junior College
Laredo, TX
11.1991

GED -

Texas Certificate of High School Equivalency
09.1990

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Medical terminology knowledge
  • Vital signs monitoring
  • Direct Patient Care
  • Clinical Documentation
  • Reliable team player
  • Professionalism and Ethics
  • Sterilization techniques
  • Perform Quality Controls
  • Complex Problem-Solving
  • Fluent in Spanish
  • Adaptable
  • OB/GYN procedures
  • Medical Equipment Operation
  • Electronic Medical Records
  • Immunization Administration

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.
  • Collaborated with Access team in the roll out of DPI
  • Achieved 100 % compliance through effectively helping with Universal Protocol.
  • Recognized as Medical Assistance of the Quarter
  • Recognized as outstanding Lead Medical Assistant in 2008



Timeline

Medical Assistant

Access Community Health Network
02.2009 - Current

Medical Assistant

Michael Reese Hospital & Medical Center
08.2005 - 07.2008

Currency Exchange Manager

Barr Management
08.1994 - 06.2003

Certificate - Medical Assistant

Spanish Coalition For Jobs, Inc.

Certificate - Automated Clerical Book Keeping

Laredo Junior College

GED -

Texas Certificate of High School Equivalency

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Susana Morales