Susana Munoz
San Jose,CA
Summary
Dedicated server and sales manager with expertise in exceptional customer service, guest engagement, and bilingual communication. Proven ability to enhance client relationships and lead teams to exceed sales targets.
Overview
33
33
years of professional experience
Work History
Server
San Jose Marriott
San Jose, CA
03.2004 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat patronage.
- Collaborated with kitchen staff to streamline order processing and improve efficiency.
- Trained and mentored new servers on menu knowledge and service standards.
- Served food and beverages promptly with focused attention to customer needs.
Sales Manager
California Loan Co.
San Jose, CA
07.1993 - Current
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed comprehensive training programs to enhance staff performance and product knowledge.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Fostered strong relationships with key clients, resulting in improved customer retention rates.
- Negotiated contracts with clients, ensuring favorable terms that supported company profitability initiatives.
Education
Mission College
Santa Clara, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Sales expertise
- Food running
- Bilingual- Spanish
- Bilingual writing
Timeline
Server
San Jose Marriott
03.2004 - Current
Sales Manager
California Loan Co.
07.1993 - Current
Mission College