Susana Paez

• Manage incoming calls to address patient inquiries and appointment scheduling.
• Coordinate with healthcare providers to ensure accurate patient information entry.
• Maintain electronic health records for compliance and accessibility.
• Engage with provider offices to obtain necessary prior authorization requests, ensuring compliance with service recommendations.

Prepared and submitted accurate prior authorizations requests to insurance via fax, paper forms, or online portals.

Monitored pending authorizations statuses, Kept detailed logs, and follow up regularly to secure timely approvals.

Communicated with Physicians, clinical staff, insurance representatives and patients to gather medical records or information.

Checked patient insurance eligibility, benefits, and coverage limits

Patient Registration

Appointment Scheduling

Managed incoming calls while addressing inquiries and routing appropriately

Front Desk Front Desk Coverage when needed

Responded to patient inquiries in a timely manner, Providing exceptional customer service and resolving issues