Susana Pofeldt
Action Towing
Douglaston,NY
1
Language
29
years of professional experience
Secretary managing 10–15 appointments per week and invoices, appointment scheduling, and office correspondence for a busy office environment. Supports daily operations by preparing memos, making copies, and keeping documents organized and ready for review. Uses Microsoft Word and Excel to keep administrative work accurate and moving on time.
Work History
Emergency Medical Technician
6 Years 1 Month- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Evaluated patient histories to assess and prioritize levels of care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
- Administered CPR, oxygen and other life-saving medical treatments.
- Followed all safety protocols and took necessary precautions while providing care.
- Delivered emotional support to patients and families.
- Collaborated with medical doctors and other healthcare professionals.
- Performed medical tests and collected samples for laboratory analysis.
- Conducted thorough patient assessments, ensuring accurate documentation of vital signs and medical history.
Emergency Medical Technician
7 Years 10 Months- Responded promptly to emergency calls, delivering critical care in high-pressure situations.
- Conducted thorough patient assessments, ensuring accurate documentation of vital signs and medical history.
- Collaborated with healthcare professionals to assess patient needs and provide effective treatment on-site.
- Operated and maintained emergency medical equipment, ensuring readiness for immediate response.
- Trained new EMT staff on protocols, enhancing team performance and operational efficiency.
- Developed and implemented improved response strategies, increasing overall effectiveness of emergency services.
- Fostered community relationships by participating in public education programs on health and safety awareness.
- Led post-incident reviews to analyze performance and identify areas for improvement in service delivery.
Secretary
12 Years 7 Months- Prepared and distributed invoices for client billing and account expense management.
- Made photocopies of correspondence, documents, and other materials to support office operations.
- Drafted and typed office memos to facilitate internal communication.
- Make photocopies of correspondence, documents, and other printed matter.
Tutors
3 Years 3 Months- Develop tailored lesson plans or learning modules based on individual student needs and goals.
- Conduct tutoring sessions at students' homes, libraries, or schools to provide personalized support.
- Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.
- Discuss class material with students, working through problem solutions and reviewing assignments to reinforce understanding.
Billing and Posting Clerks
10 Years 7 Months- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Prepare and mail checks.
- Conducted training sessions for staff on procedural compliance to enhance operational efficiency.
- Acquire, distribute and store supplies.
- Plan, administer and control budgets for contracts, equipment and supplies.
- Collected and deposited funds into accounts, disbursed funds from cash accounts for bills or invoices, maintained records of transactions, and ensured account accuracy.
- Arrange conference, meeting, or travel reservations for office personnel.
- Train and assist staff with computer usage.
- Prepared and mailed checks to ensure timely payments to vendors and clients.
- Set goals and deadlines for the department.
- Use computers for various applications, such as database management or word processing.
Education
Bachelor of Science - Computer Programming
High School Diploma
Skills
Calendar management
Document preparation
Invoice processing
Records management
Data entry
Office correspondence
Meeting coordination
Travel arrangements
Billing support
Reception support
Microsoft Outlook
Google Workspace
QuickBooks
Workday
Languages
Spanish
Native or Bilingual
Timeline
Emergency Medical Technician
North Shore University Hospital
07.2020 - CurrentRead More
Emergency Medical Technician
New Hyde Park Fire Department
10.2018 - CurrentRead More
Secretary
Action Towing
01.2014 - CurrentRead More
Tutors
Fisher Family
09.2010 - 12.2013Read More
Billing and Posting Clerks
Ripley
03.1997 - 10.2007Read More
Liceo José Victorino Lastarria
High School Diploma
Read More
Instituto Profesional AIEP
Bachelor of Science from Computer Programming
Read More
Additional Information
New York State Emergency Medical Technician. Nassau County EMS Academy 2016.
Community Service
Jamaica Estate Hollywood South Bayside Volunteer Ambulance Corps, Volunteer