SUSANA REBOYRO

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

• Optimized utilization of resources through accurate documentation, efficient time management, and prioritization of tasks according to patient acuity levels.
• Mitigated the risk of medication errors by diligently verifying physician orders, thoroughly reviewing patient histories, and attentively monitoring for potential adverse reactions.
• Collaborated with interdisciplinary team members to develop comprehensive care plans for patients with complex medical conditions.
• Facilitated smooth transitions of care by effectively communicating with patients, families, and healthcare providers during handoffs or transfers between units.
• Strengthened collaboration between nurses and physicians by actively participating in multidisciplinary rounds focusing on the development of personalized treatment plans for each patient''s unique needs.
• Provided skilled nursing interventions for critically ill patients, including ventilator management, titration of vasoactive medications, and hemodynamic monitoring.
• Contributed to reduced infection rates through strict adherence to infection control protocols and proper wound care management techniques.
• Served as an advocate for patients'' rights, ensuring their voices were heard within the healthcare system when making decisions about their care plan.
• Streamlined nursing processes, implementing evidence-based practices to increase efficiency and optimize patient care.
• Improved patient outcomes by administering timely and accurate medication based on physician orders.

• Recorded status and duties completed in logbooks for management.
• Monitored patient's overall health and well-being and noted significant changes.
• Prepared meals to support healthy nutrition.
• Laundered items, changed sheets, and made beds to keep patients' bedrooms clean.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Transported patients to and from medical appointments with safety and efficiency.

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted patients with self-administered medications.

• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted patients with self-administered medications.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Provided safe mobility support to help patients move around personal and public spaces.

• Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival and addressing any questions or concerns promptly.
• Analyzed skin condition and made appropriate product recommendations.
• Recommended retail products for at-home use.
• Developed customized at-home skincare regimens for clients to maintain their progress between treatments.
• Demonstrated product application on clients using testers and samplings.
• Performed thorough skin analyses to identify specific concerns and tailor treatment plans accordingly.
• Increased repeat business through exceptional customer service and follow-up appointments.
• Contributed to marketing efforts by participating in special events, creating engaging social media content, and networking with industry professionals.

• Recommended and helped customers select merchandise based on their needs
• Exchanged returned merchandise for customers quickly and efficiently
• Confirmed that appropriate changes were made to resolve customers' problems
• Informed customers about sales and promotions in a friendly and engaging manner
• Received and processed cash, debit and credit payments for in-store purchases