Susana Rosario
St. Cloud,FL
Summary
Detail-oriented administrative professional with a strong background in handling sensitive records, data entry, and document verification. I take pride in keeping information accurate, organized, and confidential, especially in fast-paced environments where attention to detail matters. I’m experienced in working with financial and client records, resolving discrepancies, and making sure documentation is complete and compliant. I’m fluent in English and have conversational Spanish skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the General Manager
GF Harmony Association Management
Orlando, FL
08.2025 - Current
- Administered secure handling of sensitive homeowner records to ensure accuracy and confidentiality of financial information and account ledgers.
- Handle high-volume data entry while ensuring accuracy and consistency
- Post and reconcile payments while keeping records organized and up to date
- Identify and resolve discrepancies within accounts and financial records
- Maintain organized documentation for reporting and recordkeeping purposes
- Work with confidential information and ensure it is handled with care and discretion
- Communicate with homeowners while keeping all records accurate and updated
- Managed daily operations and administrative functions to enhance office efficiency.
- Implemented office policies and procedures to streamline workflows and improve organizational effectiveness.
- Developed and maintained filing systems, ensuring accurate record-keeping for the HOA.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Automotive Title Clerk
Arrive N Drive
Orlando, FL
11.2024 - 06.2025
- Processed and reviewed title and registration documents to ensure accuracy
- Verified ownership records and ensured compliance with state requirements
- Maintained organized records for all transactions
- Resolved discrepancies by working directly with DMV offices
- Processed title documents to ensure compliance with state regulations and company policies.
- Maintained accurate records of vehicle titles and registrations in electronic databases.
Deal Coordinator
Coggin Honda
Orlando, FL
03.2024 - 11.2024
- Reviewed deal files to make sure all required documents were included, current, and valid
- Verified identification and supporting documents to ensure accuracy and compliance
- Ensured files met audit standards and passed monthly reviews
- Identified and corrected missing or incorrect documentation
- Confirmed all documents were complete before sending deals to lenders and accounting
- Maintained organized and accurate records to support compliance and audits
Customer Loan Specialist
OneMain Financial
Kissimmee, FL
11.2023 - 03.2024
- Reviewed loan applications and supporting documents to make sure everything was complete and accurate
- Verified customer information and ensured documents were current and valid
- Helped clients understand their loan options and guided them through the process
- Offered loan protection options based on client needs
- Followed up with clients regarding payments and account status
- Maintained accurate records of all client interactions and account updates
- Helped resolve account issues while following company policies and procedures
Junior Finance Underwriter
HGreg
Orlando, FL
11.2022 - 06.2023
- Reviewed and processed credit applications for vehicle financing, ensuring all information was complete and accurate
- Verified customer identity and documents such as driver’s licenses, proof of income, and proof of residence
- Reviewed credit reports and financial information to help determine loan eligibility
- Identified discrepancies and potential fraud through careful document review
- Made sure all loan files were complete and accurate before sending them to lenders
- Maintained detailed and organized records of all applications
- Handled high-volume data entry while maintaining accuracy and confidentiality
Progressive Roles
Off Lease Only
Orlando, FL
03.2017 - 11.2022
- Junior Finance Underwriter | Mar 2022 – Nov 2022
- Reviewed and processed loan applications to ensure accuracy and completeness
- Verified customer identity and supporting documents
- Identified discrepancies and potential fraud through detailed review
- Made sure all files met lender requirements before submission
- Maintained organized records of all applications
- Lead Manager | Sep 2020 – Mar 2022
- Managed and distributed incoming sales leads to the sales team
- Kept accurate records of lead activity and client communication
- Helped ensure timely follow-up and organized tracking
- Supported reporting and data tracking for lead performance
- Sales Associate | Sep 2019 – Mar 2020
- Assisted customers through the vehicle buying process
- Collected and recorded customer information for sales and financing
- Kept accurate records and made sure all documents were properly completed
- Communicated with customers and provided support throughout the process
- Deal Coordinator | Mar 2017 – Sep 2019
- Processed and organized high volumes of paperwork related to sales and financing
- Ensured all deal files were complete, accurate, and properly maintained
- Reviewed documents for accuracy before processing
- Supported administrative tasks with strong attention to detail and organization
Education
High School Diploma -
East Bay High School
Gibsonton, FL05-1999
Skills
- Data Entry
- Document Verification
- Record Management
- Confidential Information Handling
- Compliance
- Account Reconciliation
- Discrepancy Resolution
- High-Volume Work
- Customer Communication
- Microsoft Office
- Buildium
- DealerSocket
- RouteOne
- CDK
- File organization
Certification
Licensed Mortgage Loan Originator (NMLS) – Florida
Language Skills
English (Fluent)
Spanish (Conversational)
Additional Experience
- Customer Service
- Billing
- Warranty Processing
- Payment Handling
- Reception
Timeline
Administrative Assistant to the General Manager
GF Harmony Association Management
08.2025 - Current
Automotive Title Clerk
Arrive N Drive
11.2024 - 06.2025
Deal Coordinator
Coggin Honda
03.2024 - 11.2024
Customer Loan Specialist
OneMain Financial
11.2023 - 03.2024
Junior Finance Underwriter
HGreg
11.2022 - 06.2023
Progressive Roles
Off Lease Only
03.2017 - 11.2022
High School Diploma -
East Bay High School