Susana Ruiz
Las Vegas,NV
Summary
Pursuing full-time role that presents professional challenges ,interpersonal skills, effective time management, and problem-solving expertise. Diligent and motivated Order Taker with excellent customer service skills and in-depth menu knowledge. Familiar with cash register operations and accurate cash handling demonstrated . Calmly and efficiently manages high-volume guest needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dishwasher
Kona Grill
04.2023 - 08.2023
- Maintained smooth kitchen operations by quickly and efficiently cleaning dishes, pots, and pans, enabling the kitchen team to focus on customer needs.
Prep Cook
Chica Las Vegas
01.2022 - 05.2022
- Assisted in preparing ingredients and cooking meals for a variety of dishes, ensuring compliance with safety and quality standards in a high-paced kitchen.
Dishwasher
STK Las Vegas
10.2021 - 12.2021
- Monitored dishwashing equipment and ensured all tools were properly sanitized and ready for use, contributing to overall kitchen efficiency.
Cashier & Server
Panda Express
10.2020 - 09.2021
- Handled customer orders with accuracy and speed, maintaining high customer satisfaction during peak hours.
Host
Resort International
05.2020 - 06.2020
- Greeted and guided guests through the resort with exceptional customer service, ensuring a welcoming and enjoyable experience for visitors.
Education
HiSET Equivalency -
Carson City, NV02.2021
Skills
- Customer Service Excellence: Consistently delivered friendly, efficient service in busy environments, ensuring a positive guest experience
- Operational Efficiency: Expertise in dishwashing, prep work, and maintaining clean, organized workspaces to enhance team productivity
- Cash Handling & Transactions: Proficient in accurately processing payments and managing cash registers
- Inventory Management: Assisted in tracking stock levels and ensuring seamless kitchen operations by alerting management to shortages
- Adaptability & Flexibility: Able to thrive in fast-paced environments and shift between roles, from customer-facing duties to back-of-house support
- Bilingual (Spanish-English): Capable of assisting Spanish-speaking clients and providing excellent service across diverse customer bases
- Health & Safety Compliance: Certified in Health Card, ServeSafe, and OSHA 10, ensuring adherence to industry safety standards
Certification
- Health Card
- ServeSafe
- OSHA 10
Accomplishments
- Reduced Wait Times: Successfully improved dish turnaround times by 15% at Kona Grill, directly enhancing the restaurant’s overall operational efficiency.
- Customer Satisfaction: Consistently received positive feedback for customer service performance at Panda Express, helping the location achieve high customer retention rates.
- Adaptability: Demonstrated ability to quickly transition between different roles, supporting both front-of-house and back-of-house operations in multiple high-traffic establishments.
City
Las Vegas, NV
Zip
89122
Timeline
Dishwasher
Kona Grill
04.2023 - 08.2023
Prep Cook
Chica Las Vegas
01.2022 - 05.2022
Dishwasher
STK Las Vegas
10.2021 - 12.2021
Cashier & Server
Panda Express
10.2020 - 09.2021
Host
Resort International
05.2020 - 06.2020
HiSET Equivalency -
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