Susana Sanders
Sharp Management
Brunswick,GA
9
years of professional experience
Dynamic assistant manager with extensive experience in property management. , excelling in customer service and team leadership. Proven track record in enhancing occupancy rates and resident retention through effective decision-making and strategic marketing initiatives. Skilled in financial management and compliance, ensuring operational excellence and resident satisfaction.
Work History
Assistant Manager
8 Months- Assist residents with daily inquiries to enhance satisfaction and decrease response times at property.
- Process rent and other payments while maintaining accurate records and secure handling of deposits.
- Coordinate move-ins to verify unit readiness and facilitate documented tenant onboarding.
- Provide support in property management duties during absences.
- Manage delinquent accounts at property by implementing collections and payment plans.
Assistant Manager Dual Site
9 Months- Assist in collecting rent and other fees, posting payments, and making bank deposits.
- Follow up on delinquent accounts and assist with the eviction process if needed.
- Help prepare financial and occupancy reports for ownership or corporate
- Support the leasing team by conducting tours, processing applications, and preparing leases.
- Oversee lease renewals to maintain high occupancy and resident retention.
- Ensure leasing files are complete and compliant with company standards.
- Serve as a primary point of contact for residents regarding questions, concerns, or disputes.
- Help resolve resident complaints with professionalism and urgency.
- Assist in planning resident events and retention.
- Process service requests and follow up to ensure timely completion.
- Inspect apartments before move-in / move-out and coordinate turn processes.
- Monitor property conditions and report or initiate needed repairs.
- Ensure resident files and office records are organized and up to date.
- Maintain compliance with Fair Housing, landlord-tenant laws, and company policies.
Leasing Manager Dual Site
10 Months- Supervise, train, and motivate the leasing team to meet occupancy and revenue goals.
- Schedule and oversee daily activities of leasing consultants.
- Conduct regular leasing meetings and performance reviews.
- Provide coaching, support, and corrective action as needed
- Prepare and review leasing and occupancy reports for property managers or owners
- Track market trends, competitor properties, and pricing to adjust strategies
- Ensure compliance with Fair Housing laws and company policies
- Oversee lease documentation, renewals, and proper file maintenance
Leasing Consultant
2 Years 6 Months- Greet prospective residents, build rapport, and show apartments.
- Highlight community amenities, apartment features, and benefits.
- Answer phone calls, emails, and online inquiries promptly.
- Guide prospects through the leasing process, including applications and approvals.
- Follow up with leads to maximize leasing conversions.
- Prepare and process lease agreements and renewals.
- Maintain accurate resident files and leasing documentation.
- Collect and process application fees, deposits, and rents.
- Provide excellent customer service to current residents.
- Handle questions, concerns, and service requests efficiently.
- Assist with resident retention efforts, including renewal outreach.
- Help implement and track marketing campaigns.
- Maintain online apartment listings and social media presence.
- Assist with outreach to local businesses and participate in community events.
Leasing Consultant
2 Years 5 Months- Greet prospective residents, build rapport, and show apartments.
- Highlight community amenities, apartment features, and benefits.
- Answer phone calls, emails, and online inquiries promptly.
- Guide prospects through the leasing process, including applications and approvals.
- Follow up with leads to maximize leasing
- Prepare and process lease agreements and renewals.
- Maintain accurate resident files and leasing documentation.
- Collect and process application fees, deposits, and rents.
- Provide excellent customer service to current residents.
- Handle questions, concerns, and service requests efficiently.
- Assist with resident retention efforts, including renewal outreach.
- Help implement and track marketing campaigns.
- Maintain online apartment listings and social media presence.
- Assist with outreach to local businesses and participate in community events.
Leasing Consultant
2 Years- Greet prospective residents, build rapport, and show apartments.
- Highlight community amenities, apartment features, and benefits.
- Answer phone calls, emails, and online inquiries promptly.
- Guide prospects through the leasing process, including applications and approvals.
- Follow up with leads to maximize leasing conversions
- Prepare and process lease agreements.
- Maintain accurate resident files and leasing documentation
Skills
Customer service
Money handling
Team leadership
Decision-making
Assistant manager
Timeline
Assistant Manager
Sharp Management
01.2026 - CurrentRead More
Assistant Manager Dual Site
Pegasus Residential
04.2025 - 01.2026Read More
Leasing Manager Dual Site
Pegasus Residential
04.2024 - 02.2025Read More
Leasing Consultant
Pegasus Residential
10.2021 - 04.2024Read More
Leasing Consultant
Allegiant
05.2019 - 10.2021Read More
Leasing Consultant
Fickling & Co Commercial
05.2017 - 05.2019Read More