Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Susana Hernandez

Alsip,IL

Summary

Self driven professional, provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

8
8
years of professional experience

Work History

Agency Producer

Farmers Insurance
08.2016 - Current
  • Optimized workflows by coordinating with internal departments such as creative services, account management, media planning, and analytics teams.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Negotiated contracts and terms of sale with potential customers.
  • Managed schedules, set milestones, and evaluated progress.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Conducted research and identified market trends to develop better strategies for sales.

Education

Bachelor of Arts - Finance

Saint Xavier University
Chicago, IL
05.2021

Skills

  • Property/Casualty Insurance Sales
  • Marketing Communications
  • Billing Procedures
  • Bookkeeping Support
  • Customer Billing
  • Policy Changes
  • Customer follow-up
  • Document Control
  • Data Entry
  • Worked with the following programs: APEX, Salesforce, Express, & Policy center

Additional Information

Licensed in the state of Illinois for property/casualty

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Agency Producer

Farmers Insurance
08.2016 - Current

Bachelor of Arts - Finance

Saint Xavier University

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Susana Hernandez