Susan E Cotton
Naples,FL
Summary
Dedicated Executive Assistant with over 25 years of experience in handling confidential information and scheduling. Expertise in managing travel arrangements and optimizing office processes to support organizational success.
Overview
2026
2026
years of professional experience
Work History
Executive Assistant
CS Operations, Inc
08.2000 - 08.2025
- Displayed absolute discretion at handling confidential information.
- Created and managed office systems to efficiently deal with documentation.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Screened personal and business calls and directed to appropriate party.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Used discretion when handling confidential information.
- Arranged domestic and international travel plans and itineraries.
Leisure Travel Agent
American Express Travel
09.1995 - 08.2000
- Crafted personalized travel itineraries, enhancing client satisfaction through tailored experiences.
- Negotiated with vendors to secure competitive rates, improving overall travel package value.
- Utilized advanced booking systems to streamline reservations, increasing efficiency in operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased repeat business through exceptional service and follow-up communication with clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Food Server
Many Restaurants Over the Years
1986 - 1995
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Adapted to high-pressure environments, maintaining composure and professionalism during peak service hours.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed the cash register accurately, ensuring proper handling of transactions and tips.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Education
High School Diploma -
Central High
Manchester, NH06-1979
Skills
Document management
Office systems management
Mail and correspondence handling
Scheduling appointments
Travel arrangements
Confidentiality management
Confidential information management
Client communication
Timeline
Executive Assistant
CS Operations, Inc
08.2000 - 08.2025
Leisure Travel Agent
American Express Travel
09.1995 - 08.2000
Food Server
Many Restaurants Over the Years
1986 - 1995
High School Diploma -
Central High