Susann Raghanti

Rohrer Corporation

03.1995 - 07.2024

Answered customer questions about product availability and shipment times.
Collaborated with team members to improve overall customer experience and boost company reputation.
Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Built strong relationships with customers and colleagues by providing friendly and personable service.
Managed customer complaints effectively, offering solutions that exceeded expectations.
Maintained professional communications with customers via phone, email and in person.
Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints quickly.
Cross-trained and backed up other customer service team members.
Exhibited professionalism when dealing with clients and staff.
Communicate professionally with customers via phone, email and in person.
Proofread customer packaging for accuracy in multiple languages.

Summary