Susanna Biddinger
Grand Blanc
Summary
Dynamic customer service professional with a proven track record at Fairfield Inn and Suites Marriott, excelling in team collaboration and conflict management. Recognized for enhancing guest satisfaction through effective problem-solving and hospitality services. Adept at training new staff and maintaining high standards in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
Fairfield Inn And Suites Marriott
Grand Blanc
07.2023 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Worked hard to learn required tasks quickly to maximize performance.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Participated in team meetings to discuss strategies for improvement.
- Managed communication between guests and staff to ensure quality customer service.
- Provided directions or information about the surrounding area when requested by guests.
- Ensured all guest transactions were completed accurately and efficiently.
- Maintained up-to-date knowledge of hotel services, amenities, rates, and policies.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Performed administrative tasks such as filing paperwork or data entry into computer systems.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Assisted with luggage handling when necessary for arriving or departing guests.
- Handled complaints professionally and courteously while remaining calm under pressure.
- Managed customer complaints and rectified issues to complete satisfaction.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Food Bank Volunteer
Food Bank Of Eastern Michigan
Flint
10.2024 - 12.2024
- Provided assistance to staff in the daily operations of the organization.
- Collaborated with other volunteers to create a positive work environment.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Provided assistance with loading and unloading of food donations as needed.
- Inspected incoming shipments for quality control purposes.
- Adhered to safety protocols while handling perishable goods.
- Collected, sorted, and repackaged donations from local businesses.
- Helped maintain accurate records of client visits and donations received.
- Organized and distributed food packages according to client needs.
- Unloaded packages and deliveries from food trucks and transported items to appropriate locations.
- Trained new volunteers in food bank processes and safety protocols.
Retail Cashier
JCPenney
Burton
12.2022 - 07.2023
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Followed company policies regarding payment methods, discounts, refunds.
- Performed opening and closing duties, such as counting money and balancing registers.
- Built and maintained productive relationships with employees.
- Resolved customer complaints in an efficient and professional manner.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Met physical requirements with regular standing, lifting, and reaching to move heavy boxes and full merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company safety regulations to maintain safe work environment.
Team Member
Dunkin' Donuts
Auburn Hills
06.2021 - 07.2022
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new team members on restaurant policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Checked expiration dates on food products regularly and replaced expired items.
- Cleaned cooking equipment after use according to safety protocols.
- Assisted in taking customer orders and providing recommendations.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Associate of Applied Science - Music Technology
Charles Stewart Mott Community College
Flint, MI05-2026
Skills
- Customer service
- Team collaboration
- Empathy and patience
- Hospitality services
- Problem solving
- Conflict management
- Audio production
- Songwriting
Accomplishments
- Awarded the Mott Trustees' Leadership Scholarship from Mott Community College during senior year at Bentley Senior High School
- Nomination for the Art of Achievement Awards in Genesee County for outstanding customer service from the Fairfield Inn & Suites Marriott, per-guest-nominated surveys
Certification
- Certified Tourism Ambassador for Genesee County, Michigan
Languages
English
Professional
Affiliations
- JV and Varsity volleyball and softball in High School
- Traveled through 24/50 states
- Childcare provider for family and friends
- Adolescent custodial work, both volunteer and paid
References
References available upon request.
Timeline
Food Bank Volunteer
Food Bank Of Eastern Michigan
10.2024 - 12.2024
Front Desk Attendant
Fairfield Inn And Suites Marriott
07.2023 - Current
Retail Cashier
JCPenney
12.2022 - 07.2023
Team Member
Dunkin' Donuts
06.2021 - 07.2022
Associate of Applied Science - Music Technology
Charles Stewart Mott Community College
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