Susanna Corns
Chapmanville
Summary
Reliable Head Bank Teller with background in overseeing and guiding teller team while maintaining accurate record keeping and high customer satisfaction. Skilled in managing cash drawers, verifying transactions, and developing client relationships. Known for substantial contribution to operational efficiency through process improvements and team leadership. Committed to upholding bank policies and procedures while providing superior service.
Overview
17
17
years of professional experience
Work History
Head Bank Teller
People’s Bank
Boone
03.2024 - Current
- Assisted customers with account inquiries and provided exceptional service.
- Trained new tellers on bank procedures and customer service techniques.
- Managed daily cash transactions and ensured accurate balancing of cash drawers.
- Processed deposits, withdrawals, and loan payments efficiently and accurately.
- Maintained compliance with banking regulations and internal policies.
- Collaborated with team members to resolve customer issues promptly.
- Utilized banking software to track transactions and manage accounts effectively.
- Conducted audits of cash handling procedures to ensure accuracy and security.
- Balanced cash drawer at the end of each shift.
- Maintained a high level of customer service by ensuring all customers received prompt, efficient and courteous service.
- Verified identification for customers before completing transactions involving large sums of money or sensitive information.
- Monitored staff performance regularly in order to identify areas needing improvement.
- Performed periodic audits on tellers' transactions to ensure accuracy and adherence to established policies and procedures.
Universal banker
Woodforest National Bank
Logan
04.2015 - 02.2024
- Assisted customers with account openings and financial transactions.
- Provided expert guidance on banking products and services to clients.
- Processed loan applications and conducted credit assessments for applicants.
Optician
National Vision Center
Logan
07.2009 - 02.2015
- Assisted customers with frame selection and fitting for optimal comfort.
- Conducted vision tests to determine prescription accuracy and needs.
- Dispensed eyewear and provided care instructions to customers.
Education
Certified Nursing Assistant - Certified Nursing Assistant
Boone Vocational School
Boone , Wv 08.1995 - 12.1995
Skills
- Self starter
- Reliable
- Team player
- Good at multi tasking
- Great listener
- Goal oriented
Timeline
Head Bank Teller
People’s Bank
03.2024 - Current
Universal banker
Woodforest National Bank
04.2015 - 02.2024
Optician
National Vision Center
07.2009 - 02.2015
Certified Nursing Assistant - Certified Nursing Assistant
Boone Vocational School
08.1995 - 12.1995