Susanna Khachatryan
Reseda,CA
Summary
Detail-oriented Administrative Professional experienced in data entry, clerical support, and record keeping. Delivered accurate document preparation and exceptional customer service through strong typing and computer skills while managing multiple tasks effectively. Committed to maintaining professionalism and accuracy, fluent in English, Armenian, and Russian with proficient written and verbal communication.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Dispatcher/Call Center Representative
Plumbers on Demand
North Hollywood, California
07.2023 - 08.2025
- Provided professional customer service and responded to customer questions and service requests.
- Coordinated dispatching and communicated with technicians, customers, and management to ensure timely completion of service requests.
- Entered and maintained accurate customer and service information in computer systems.
- Followed up with customers, technicians, companies, and management to ensure tasks were completed and deadlines were met.
- Managed multiple service requests and priorities, ensuring accurate documentation and follow-through on all details.
- Communicated updates, scheduling information, and service-related details clearly and professionally.
- Resolved customer concerns effectively and escalated issues when necessary to ensure satisfactory resolution.
- Maintained organized records and documented important information for accurate follow-up.
- Worked independently while coordinating with different people and departments to achieve timely results.
Front Desk Receptionist
818.Dentist
North Hollywood, CA
05.2023 - 07.2023
- Greeted patients warmly and provided assistance upon arrival at the dental clinic.
- Managed appointment scheduling and maintained organized patient records efficiently.
- Answered phone calls promptly and addressed patient inquiries with professionalism.
- Processed patient payments and verified insurance information accurately.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
Insurance Agent
World Financial Group, Inc.
Glendale, California
05.2018 - 04.2020
- Developed personalized insurance plans based on client needs and financial goals.
- Assisted clients in selecting appropriate insurance products and coverage options.
- Educated clients on policy details and benefits to enhance understanding.
- Conducted regular follow-ups with clients to ensure satisfaction and address concerns.
Education
Leo 65 High School
Yerevan, Armenia Some College (No Degree) - Political Science
Los Angeles Valley College
Van Nuys, CASkills
- Dispatch & Service Coordination
- Customer Service & Customer Support
- Phone, Email & Written Communication
- Client follow-up
- Scheduling & Appointment Coordination
- Data Entry & Accurate Documentation
- CRM & Computer Systems
- Record Keeping & File Organization
- Service tracking
- Problem Solving & Issue Resolution
- Administrative Support
- Multitasking & Time Management
- Attention to Detail
- Communication With Vendors & Management
- Professional & Empathetic Communication
Languages
English
Full Professional
Armenian
Native/ Bilingual
Russian
Full Professional
Timeline
Dispatcher/Call Center Representative
Plumbers on Demand
07.2023 - 08.2025
Front Desk Receptionist
818.Dentist
05.2023 - 07.2023
Insurance Agent
World Financial Group, Inc.
05.2018 - 04.2020
Leo 65 High School
Some College (No Degree) - Political Science
Los Angeles Valley College