Professional Summary
Overview
Work History
Education
Skills
Timeline

Susanna Rowland

Second Chic
Buffalo,NY
16
years of professional experience

Motivated, fast-learning retail professional who is looking to branch out into a different field, but prioritizes customer service.

Work History

Assistant Manager

8 Years 2 Months
Second Chic | 07.2018 - Current

I review, research, inventory and merchandise clothing and accessories that people consign. Customer relationships are very important to me, and I make sure that everyone feels welcome and positive about their shopping or consigning experience. I use all Microsoft programs, and am fast and accurate with data entry using our consignment software.

Store Manager

5 Years 4 Months
Allen Street Dress Shop | 03.2013 - 07.2018

I helped this boutique run smoothly. I did a bit of everything: social media, inventory, merchandising and display. Customer service was usually one-on-one and very hands-on, in a very fun and “old-school” kind of way. I learned so much about building customer relationships in my time here.

Kitchen Staff Member

6 Months
Spot Coffee | 09.2012 - 03.2013

Worked in the kitchen as well as barista.

Kitchen Staff Member

5 Months
Globe Market | 04.2012 - 09.2012

Primarily worked in the kitchen, but also occasionally took orders and ran food.

Kitchen Staff Member

1 Year 8 Months
Dash’s Market | 06.2010 - 02.2012

Worked in the kitchen as a line cook and food prep, also trained as a barista in the cafe.

Education

SUNY Buffalo State | Buffalo, NY

Skills

Customer service
Data entry
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Staff training and development
Conflict resolution
Retail operations

Timeline

Assistant Manager

Second Chic
07.2018 - CurrentRead More

Store Manager

Allen Street Dress Shop
03.2013 - 07.2018Read More

Kitchen Staff Member

Spot Coffee
09.2012 - 03.2013Read More

Kitchen Staff Member

Globe Market
04.2012 - 09.2012Read More

Kitchen Staff Member

Dash’s Market
06.2010 - 02.2012Read More

SUNY Buffalo State

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Susanna Rowland