Susanne Kling
Londonderry,NH
Summary
Enthusiastic, ambitious, professional with 15+ years' experience and a passion for hospitality. Attentive, upbeat, engaging waitress who anticipates guests needs and create a memorable dining experience ensuring the guests keep coming back. Excellent communication skills help resolve issues in a positive, professional manner. Maintains focus, poise, a smile and positive attitude in stressful situations and high-volume environment. Team player with leadership qualities hoping to join a company with a shared love for hospitality that I can grow with for years to come.
Overview
32
32
years of professional experience
Work History
Waitress
T-Bones
10.2022 - 06.2023
- Responsible for 6 table section-up to 30 guests at once
- Held the record for never exceeding 60 second greet.
- Maintained detailed menu knowledge, specials and currently available items to provide guests with informative menu descriptions.
Bartender/Service Bartender & Waitress
The Coach Stop Restaurant And Tavern
10.2020 - 07.2022
- Earned promotion to a coveted position as bartender in less than 6 months with the company
- Ran food, did dishes, expedited, answered phones, packed to go orders, sat guests, cleaned, stocked and offered help to anyone in need any chance I got
- Provided courteous, friendly service while multitasking in fast-paced environment
Stay at Home Mom/Homemaker
Kling Family
01.2004 - 10.2020
- Catered to 4 daughters ever changing, demanding needs until 9 years ago when we added a son.
- If I succeeded at this job, there is nothing I can't do
Waitress
Good Times Emporium
02.1998 - 06.2002
- Cocktail & food waitress in a high volume sports bar with 67 pool tables, 30 Flat screens & 4 lounges
Head Waitress
Finley's Catering
09.1991 - 02.1997
- After 4 months of employment at 16 years old I was promoted to head waitress responsible for overseeing wait staff, set up, break down and controlled the flow for the event.
Education
High School Diploma -
Quincy High School
Quincy, MA06.1994
Skills
- Excellence in Customer Service
- Menu Memorization and Presentation
- Upselling Techniques
- High-Volume Dining
- Food Preparation and Safety
- Cash Handling
- Hospitality Service Expertise
- Restaurant Operation
- Order Accuracy and Delivery
- Beverage preparation
- Wine service
Timeline
Waitress
T-Bones
10.2022 - 06.2023
Bartender/Service Bartender & Waitress
The Coach Stop Restaurant And Tavern
10.2020 - 07.2022
Stay at Home Mom/Homemaker
Kling Family
01.2004 - 10.2020
Waitress
Good Times Emporium
02.1998 - 06.2002
Head Waitress
Finley's Catering
09.1991 - 02.1997
High School Diploma -
Quincy High School
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