Susanne Lauck

• Provided exceptional customer service by addressing inquiries related to policies, account management, and annuities.
• Demonstrated strong communication skills in handling both inbound and outbound calls.
• Received numerous positive surveys and commendations from agents and clients for outstanding service.

• Managed client medical appointments, food assistance, and Medicaid or Social Security income. Efficiently scheduled staff for at-home care of clients.
• Acted as a liaison to Hamilton County DDS, providing monthly reports on each client's activity, needs, and issues. Handled incoming and outgoing calls for the business.
• Assisted management in supervising staff responsible for caring for clients with disabilities.

• Managed the end-to-end closing process for real estate transactions. Reviewed closing documents, prepared accurate closing statements, and ensured seamless communication among buyers, sellers, lenders, realtors, and title companies.
• Diligently reviewed and verified all closing documents, including settlement statements, loan paperwork, and title commitments. Ensured precision and compliance with legal requirements to facilitate successful closings.
• Oversaw the administrative aspects of real estate sales, maintaining accurate information for new and existing listings. Managed calendars, checklists, and reporting, contributing to a streamlined and organized closing experience.