Susanne Turner

• Evaluated vehicle damage to create accurate repair estimates
• Communicated with insurance adjusters to facilitate claims processing
• Utilized estimating software to generate detailed cost breakdowns
• Collaborated with technicians to ensure alignment on repair procedures

• Oversaw daily operations, ensuring efficient workflow and optimal service delivery in collision repair processes.
• Managed team performance, fostering a collaborative environment that enhanced employee engagement and productivity.
• Implemented process improvements, reducing cycle times and enhancing overall customer satisfaction with repair services.
• Coordinated with insurance providers to streamline claims processes, facilitating smoother customer experiences.
• Maintained compliance with industry regulations and quality standards, ensuring high levels of operational integrity.

Approved and initiated payments for NC Hope Program during the COVID era.

• Analyzed financial data to ensure compliance with state regulations and reporting standards.

• Managed customer interactions, addressing inquiries and concerns promptly
• Maintained up-to-date knowledge of industry trends and repair techniques
• Assisted in training new estimators on company standards and practices
• Developed strong relationships with vendors for parts sourcing efficiency

• Developed training programs for staff, improving skill sets and promoting adherence to safety standards.

• Analyzed repair trends, providing insights to adjust business strategies and improve service offerings.
• Led initiatives to optimize inventory management, resulting in reduced costs and improved resource allocation.
• Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
• Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.

• Checked quality of all work to maintain customer satisfaction.
• Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
• Established partnerships with local vendors to secure high-quality parts at competitive prices.
• Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
• Worked with customers and insurance companies to obtain payments.
• Maintained safety of all personnel through hands-on management.
• Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
• Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.