Susanto Djiusni
Summary
Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives.
Knowledgeable professional focused on satisfying customers, protecting vehicles, and minimizing delays. Drives safely to prevent damages or mistakes. Great at putting people at ease and maintaining positive business reputation.
Reliable Valet with proven ability to complete tasks efficiently and productively. Specialize in safe vehicle handling, swift customer service, and effective space management. Excel in communication, problem-solving, and time management, ensuring seamless parking services for all clients.
Overview
18
18
years of professional experience
Work History
Valet
Proparl
07.2025 - Current
- Parked vehicles efficiently in designated areas.
- Monitored parking lot for safety and security issues.
- Provided excellent customer service to enhance guest experience.
- Maintained cleanliness and organization of parking areas.
- Communicated effectively with team members during busy shifts.
- Followed company procedures for vehicle handling and storage.
- Coordinated with valet team to manage vehicle flow smoothly.
Aircraft Fueler
PrimeFlight
10.2018 - Current
- Conducted fuel quality checks before servicing aircraft.
- Operated fuel trucks to refuel various aircraft types.
- Monitored fuel levels and reported discrepancies to management.
- Maintained safety protocols during fueling operations.
- Collaborated with flight crews for efficient refueling schedules.
- Trained new staff on fueling procedures and safety measures.
- Inspected fueling equipment for proper functionality and safety compliance.
- Documented daily fueling activities and maintenance logs accurately.
- Drove and operated fuel trucks, hydrant carts and stationary carts to fuel aircraft.
Uber Driver
Uber
03.2015 - 10.2018
- Provided safe and reliable transportation to passengers across various routes.
- Maintained vehicle cleanliness and ensured regular maintenance checks.
- Communicated effectively with passengers to enhance their travel experience.
- Navigated efficiently using GPS systems and local traffic knowledge.
- Adhered to traffic laws and safety regulations during all trips.
- Managed ride requests through the Uber driver app promptly.
- Resolved passenger concerns and inquiries professionally and courteously.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Complied with traffic regulations to safely operate vehicles.
Customer Service Representative
Hallmark Aviation
08.2008 - 10.2015
- Responded to customer inquiries through phone and email channels.
- Assisted passengers with check-in and boarding processes.
- Managed lost luggage claims and resolution processes.
- Collaborated with team members to improve service quality.
- Provided information about flight schedules and gate changes.
- Handled customer complaints with professionalism and empathy.
- Maintained knowledge of airline policies and procedures for effective support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Vehicle operation
- Fueling procedures
- Parking management
- Safety compliance
- Time management
- Customer service
Timeline
Valet
Proparl
07.2025 - Current
Aircraft Fueler
PrimeFlight
10.2018 - Current
Uber Driver
Uber
03.2015 - 10.2018
Customer Service Representative
Hallmark Aviation
08.2008 - 10.2015