Susan Zurzolo

• Managed patient scheduling and appointment confirmations to optimize office workflow.
• Coordinated communications between patients and dental staff to enhance service quality.
• Assisted in processing insurance claims, ensuring accuracy and timely submissions.

Processed accounts receivable transactions, ensuring accurate billing and timely collections.

• Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
• Coordinated insurance verification to streamline patient payment processes and minimize delays.
• Improved patient communication by implementing new follow-up procedures for outstanding balances.
• Led initiatives to enhance customer service experience, resulting in improved patient satisfaction scores.