Sushant Kumar

Over20 years of experience in management, development and support for Telecom software products and Utility applications using open-source technologies. Handling client engagement with over100 team members across multiple geographical locations. Have experience in creating and handling KPI reports, Operational Costs, SLAs, and other key telemetry reports needed to run operations smoothly. Experience in monitoring and APM tools: Splunk, AppDynamics, and DataDog Experience in working on OSS(Operational Support Systems)/BSS(Business Support Systems) using technologies Python, Flask, Perl, SOAP, REST, XML, and JSON. Experience in Product and Project Lifecycle and IT Service delivery. Experience in writing shell scripts and setup back-end jobs. Experience in designing and developing trending and forecasting and outcomes tools for call center solutions. Experience in designing and developing predictive dialers for call center solutions. Experience in designing and developing call billing software for small and large offices.

with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.

Innovative and strategic thinker with collaborative approach and strong leadership skills. Possesses deep understanding of business operations and financial management, with proven ability in project management and team development. Committed to driving organizational success through impactful decision-making and effective resource allocation.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.

Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.