Sushant Simon Soren

• Led Global HR systems transformation programs, driving end‑to‑end implementation of SAP Payroll, Working time, Leaves, SAP HR, SAP Workbench, KRONOS, Kenexa across 10+ countries, ensuring GDPR and Data Privacy alignment and improving process efficiency by 70%+ through system optimization and centralized governance.
• Steered end‑to‑end C&B integration for global M&A and large-scale people‑transfer deals, leading comprehensive HR due diligence, workforce cost modeling, and future‑state compensation architecture for 5+ large deal transitions involving an aggregate of 2,000+ employees across multiple geographies. Directed policy harmonization, contract migration, and organization design alignment while mitigating legal, tax, regulatory, and social‑security risks. Delivered planned go live with 100% Day‑1 compliance readiness and orchestrated a seamless employee transfer experience with zero operational disruption, while optimizing compensation structures and benefit harmonization.
• Set and executed C&B strategy across the US, LATAM and Europe, leading annual compensation planning and multi‑year workforce budgeting for 5,000+ employees, influencing $250M+ in compensation spend and enabling data‑driven leadership decisions.
• Architected global compensation and incentive frameworks, redesigning benefits, allowances, and performance bonus structures that improved talent competitiveness by 12–18% and strengthened retention for critical skill groups across 8+ geo‑locations.
• Directed payroll governance for the US & Europe region, ensuring 99.9% accuracy and compliance across monthly payroll cycles, reducing payroll discrepancies by 30%+ through strengthened controls, automation, and cross‑functional stewardship with Finance and Legal.
• Established and scaled a global HR Shared Services operating model, defining the service delivery strategy, governance structure, technology roadmap, and cross‑geo execution standards to support US and European business operations. Built end‑to‑end service workflows (HR operations, payroll governance, compliance, employee data management), implemented performance dashboards and SLA frameworks, and integrated automation to enhance efficiency. Enabled a unified employee experience and improved operational accuracy and turnaround times, delivering 15–20% productivity gains and strengthening the organization’s capability to support large‑scale growth, M&A integration, and talent transformation.

Performance Management Leadership Promotions & Progressions Governance (PnP) HR Analytics & Strategic Insights

• Directed enterprise‑wide Performance Management strategy across multiple geographies, standardizing goal‑setting, evaluation, and normalization processes in partnership with senior HR and business leaders. Led end‑to‑end appraisal cycle governance, ensuring 100% calendar adherence, system enhancements, and seamless execution for mid‑level and leadership populations across global units.
• Designed and institutionalized competency and performance frameworks, including leadership scorecards, OD performance excellence metrics, and compliance dashboards for executive decision‑making. Conducted capability‑building workshops for managers and leaders, strengthening appraisal quality and driving alignment with organizational performance principles.
• Led the Performance Improvement Plan (PIP) governance for global centers, formulating PIP policy for new delivery centers and driving consistent, fair, and compliant performance interventions across the enterprise.
• Directed global Promotions & Progressions governance, overseeing eligibility modeling, data audits, cycle governance, and payroll alignment for India and global centers. Ensured strict adherence to calendars, reducing process deviation and strengthening transparency and compliance.
• Advised senior leadership through talent analytics, conducting attrition and hiring trend analysis for high‑potential groups, identifying mobility and succession gaps, and co‑developing a leadership architecture linking capability strength to revenue performance.
• Championed digitization of PnP processes, leading Business Requirements Document (BRD) creation and partnering with technology teams to build automated eligibility and workflow tools—driving a shift away from manual systems and enhancing accuracy and turnaround time.
• Led enterprise HR analytics for performance cycles, delivering appraisal effectiveness studies (normalization trends, cycle health, survey insights, performance distribution) and linking outcomes to the organizational Strategy Map for senior leadership.
• Strengthened talent decision‑making through high‑performer attrition analytics, low‑performer risk analysis, and competency‑performance correlation studies for junior and mid‑level roles. Generated insights that informed learning needs, workforce planning, retention interventions, and performance governance calibration across global centers.

• Led day‑to‑day operations for a 22‑member customer service team, driving performance, operational rigor, and adherence to service quality standards through structured coaching, weekly 1:1s, call/email monitoring, and continuous feedback.
• Strengthened customer experience and service reliability by handling first‑level escalations, resolving complex customer issues, and coaching advisors on problem‑solving and communication excellence; ensured consistent achievement of weekly and monthly process targets.
• Managed bottom‑quartile improvement programs, developing targeted action plans (PIP, Corporate PIP), designing training modules, and conducting retraining sessions—improving competency, compliance, and turnaround for underperforming advisors.
• Enabled seamless team operations in the absence of the Team Lead, taking complete ownership of team performance, workflow management, incident communication, and coordination with Front Line Managers and clients.
• Enhanced process capability and team effectiveness by organizing team meetings, facilitating cross‑team communication, managing office administration tasks, and collaborating with clients on process enhancements and domain development initiatives.