Summary
Overview
Work History
Education
Skills
Timeline
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Sushma Bhandari Dhamala

Brentwood,CA

Summary

Dynamic professional with a proven track record at Panda Express, excelling in team leadership and customer service. Successfully recruited and trained staff, enhancing service excellence and resolving conflicts to maintain a positive brand image. Adept at inventory management and fostering strong relationships, driving team performance and satisfaction.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Panda Express Restaurant
Brentwood
08.2015 - Current
  • Recruited and trained new employees to meet job requirements.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Delegated work to staff, setting priorities and goals.
  • Focusing on customer service and building connections.
  • Taking care of inventories.

Manager

co-operative finance
Myagid, Nepal
05.2009 - 04.2014
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Education

Computer Diploma - Computer Diploma

B- Tech Computer House
Beni
06-2003

Some College (No Degree) - Art Education

Kanya Campus
Pokhara

Skills

  • Customer service
  • Team leadership
  • Employee training
  • Inventory management
  • Task delegation
  • Conflict resolution
  • Relationship building
  • Adaptability and flexibility
  • Team motivation

Timeline

Assistant Manager

Panda Express Restaurant
08.2015 - Current

Manager

co-operative finance
05.2009 - 04.2014

Computer Diploma - Computer Diploma

B- Tech Computer House

Some College (No Degree) - Art Education

Kanya Campus

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Sushma Bhandari Dhamala