Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susi Ixtlahuaca

Marietta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

18
18
years of professional experience

Work History

Bills Flea Market

Novelties21
Lithia Springs, GA
05.2011 - Current
  • Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
  • Met with clients to generate new business and negotiate contracts.
  • Gathered data and built financial models around key metrics.
  • Contacted potential clients to pursue sales and gather funds.
  • Established key procedures for teams preparing documentation, models and presentations.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Responded to customer questions and concerns or escalated to supervisor for resolution.
  • Identified customer financial service needs to prepare proposals and sell services.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.

Production Worker/Q.C /Production Worker/Team Leader

Elanders USA
Kennesaw, GA
05.2018 - 01.2022
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.

Production Worker

Compass Display Group
Kennesaw, GA
01.2014 - 04.2016
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Production Worker/Team Leader

Jvc America
Kennesaw, GA
06.2011 - 11.2012
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Education

Osborne High School
Marietta, GA
05.2010

Skills

  • Gift Wrapping
  • Product Location
  • Work Task Prioritization
  • Pricing and Markdowns
  • Reliable and Responsible
  • Staff Supervision
  • Credits and Refunds
  • Honest and Ethical
  • Payment Processing
  • Complaint Resolution
  • Inventory Stocking
  • Policies and Procedures
  • Call Response and Transfer
  • Shipment Procedures
  • Employee Training
  • Cleaning and Sanitizing
  • Problem Solving
  • Sweeping and Mopping
  • Customer Transactions
  • Detail-Oriented
  • Feedback Acceptance
  • Customer Relations
  • Fitting Room Oversight

Timeline

Production Worker/Q.C /Production Worker/Team Leader

Elanders USA
05.2018 - 01.2022

Production Worker

Compass Display Group
01.2014 - 04.2016

Production Worker/Team Leader

Jvc America
06.2011 - 11.2012

Bills Flea Market

Novelties21
05.2011 - Current

Osborne High School

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Susi Ixtlahuaca