Susie Ebersole
San Tan Valley,AZ
Summary
Dedicated Telecommunications Industry operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Known for collaborating effectively with cross-functional teams to achieve organizational goals. Reliable and adaptable with strong planning and communication skills valued by employers.
Overview
37
37
years of professional experience
Work History
Finance/Operations Support Mgr|Acctg Specialist
Hylan West, Inc
Phoenix, AZ
03.2012 - Current
- Build and lead financial admin team and project coordinators. Train new and existing staff members in various project coordination and financial procedures from project acceptance to completion and billing.
- Execute vendor and subcontractor setup, administration of subcontractor compliance.
- Oversee AR invoicing for an average of 700+ projects annually for multiple clients, with invoicing for 2025 exceeding $16m. Manage high-volume AP invoices, 10,000+ annually.
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Led cross-functional teams in implementing process improvements for project management.
- Developed and maintained comprehensive documentation for standard operating procedures.
- Managed inventory tracking to optimize expense reimbursements by customers.
- Fostered a culture of continuous improvement by mentoring team members on best practices.
- Collaborated with senior leadership to align operational strategies with organizational goals.
- Managed cross-functional teams to deliver project objectives on time and within budget.
- Oversaw daily operations, delegating tasks effectively to ensure smooth functioning of the department.
- Developed and maintained relationships with external vendors and suppliers.
- Maintain various project-related trackers for real-time data. Analyze project financial data. Review and manage cost adjustments at project completion. Review and determine month end WIP adjustments.
- Establish best practices and processes related to project financial management and job cost and commitment tracking.
- Front-line pre-employment and new hire onboarding responsibilities. Manage employee ongoing security and safety compliance.
Office Manager
Micor Communications
Phoenix, AZ
03.2008 - 03.2012
- Responsible for all production invoicing and leadership of mapping/billing department.
- Solely responsible for payroll for up to 80 employees, four states across the US.
- Maintained electronic and physical filing systems.
- Managed daily office operations to enhance efficiency and productivity.
- Trained and mentored staff on administrative procedures and best practices.
- Implemented cost-saving measures in office supplies procurement without compromising quality.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
Owner/Financial Officer
T And T Communications, Inc
Bryan, OH
06.1989 - 11.2007
- Oversaw budgets, payroll and accounts payable and receivable.
- Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
- Prepared accurate financial statements for month end and end of quarter.
- Conducted detailed analysis of company financial information and oversaw preparation of related reports.
- Analyzed operational issues and implemented corrective action plans to improve profitability and efficiency.
- Assessed company resources and made adjustments to keep operations efficient and cost-effective.
- Banking/Financial management of all accounts.
- Managed all operational aspects, including budgeting, staffing, and resource allocation for optimal efficiency.
- Established strong relationships with clients, ensuring satisfaction and repeat business through personalized service.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed financial planning, budgeting, and forecasting to support sustainable business practices.
Education
Some College (No Degree) - Accounting
Northwest State Community College
Archbold, OHSkills
- Administrative Management
- Auditing Accounts
- Proactive and Focused
- Cost Data Analysis
- Records Organization and Management
- Accounts Payable and Accounts Receivable
- Compliance Assessments and Maintenance
- Client relationships
- Inventory management
- Process Change Improvements
- Problem Anticipation and Resolution
- Oracle, Sage/Timberline, TimberScan, Foundation, SiteTracker, WASP, MS Office Suite, Concur
- Onboarding and new hire compliance
- Policies and procedures implementation
- Team leadership
- Decision-making
- Unsurpassed work ethic
Timeline
Finance/Operations Support Mgr|Acctg Specialist
Hylan West, Inc
03.2012 - Current
Office Manager
Micor Communications
03.2008 - 03.2012
Owner/Financial Officer
T And T Communications, Inc
06.1989 - 11.2007
Some College (No Degree) - Accounting
Northwest State Community College