Susie Holmes
Birmingham,AL
Summary
Dynamic professional with experience as a Dispatcher at Birmingham City Schools, adept at managing high-stress situations and ensuring timely assistance. Proven skills in customer service and data entry, enhancing operational efficiency. Recognized for fostering a positive environment and maintaining effective communication, contributing to seamless dispatching and coordination.
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
25
25
years of professional experience
Work History
Dispatcher
Birmingham City Schools
08.2000 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of school bus fleet vehicles.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Concierge
Morningside of Vestavia Hills
11.2019 - 05.2022
- Greeted guests upon arrival by providing warm welcome.
- Maintained visitors signing in and out on a daily basis, to enhance the safety of the facility.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained clean and organized front desk and lobby areas to uphold polished company image.
Education
Associate of Arts - Social Work
Lawson State Community College
Birmingham, AL05-2008
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Timeline
Concierge
Morningside of Vestavia Hills
11.2019 - 05.2022
Dispatcher
Birmingham City Schools
08.2000 - Current
Associate of Arts - Social Work
Lawson State Community College
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