Susie Mezquite
Moultrie,GA
Summary
Proactive and friendly customer service specialist dedicated to exceeding expectations in every interaction. Recognized for punctuality and maintaining a high level of professionalism. Possesses exceptional communication skills and a talent for building and nurturing relationships to improve business retention. Seeking a customer service role to leverage extensive experience and immediately add value to an organization.
Overview
4
4
years of professional experience
Work History
Business Assistant
Mahan Village Dental Care
Tallahassee, FL
07.2024 - Current
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress.
Customer Service Representative / Head Cashier
The Home Depot
Valdosta, GA
05.2021 - Current
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Check to ensure that appropriate changes were made to resolve customers' problems
- Managed the cashier team and supervised the daily operations of the cashier area
- Train new team members on cash register and customer service procedures
Education
Associate of Applied Science - Radiologic Technology
Wiregrass Georgia Technical College
Valdosta, GASkills
- Customer Service
- Team Management
- Organizational Skills
- Conflict Resolution
- Interpersonal Skills
- Document management
- Client relationship building
Languages
Spanish
English
Timeline
Business Assistant
Mahan Village Dental Care
07.2024 - Current
Customer Service Representative / Head Cashier
The Home Depot
05.2021 - Current
Associate of Applied Science - Radiologic Technology
Wiregrass Georgia Technical College