Susie Rogers
Louisburg,NC
Summary
- NPA-certified and state-licensed phlebotomist backed by seven years of experience within patient service center and doctors office settings.
- Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and verifying medical records.
- Possess excellent patient-relations skills – known for having a gentle touch and the ability to alleviate patient anxieties.
Overview
18
18
years of professional experience
Work History
Education & Quality Specialist
WakeMed Raleigh Campus
Raleigh, North Carolina
06.2025 - 11.2025
- Review/reply to email
- Track mileage – document travel log
- Staff meeting agenda – newsletters
- Weekly check-in with supervisors
- WPP site visits
- Meeting with providers – practice managers, and clinical staff to discuss lab issues
- Review daily drop off reports and follow up as needed
- Coordinate phlebotomy training with WPP MAs – RNs
- Troubleshooting WPP lab issues
- Review registration error cover sites – new WPP opening's check list,check lab supplies – test workflow – answer questions
Phlebotomist, Clinical Services Tech
WakeMed, North Hospital
Raleigh, NC
05.2024 - 06.2025
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Prepared specimens for transport to external laboratories.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Scheduled appointments and managed patient flow to minimize wait times.
- Conducted quality control checks to ensure the accuracy of test results.
- Maintained accurate records of collected specimens and test results.
- Provided excellent customer service while interacting with patients.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Phlebotomist
Labcorp
Raleigh, USA
01.2008 - 01.2024
- Used heel and finger stick methods to obtain blood from capillaries.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Assisted in the training and mentoring of new phlebotomy staff.
- Performed quality control tests on collected specimens.
- Collaborated with laboratory personnel to resolve specimen issues.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Provided excellent customer service while interacting with patients.
- Scheduled appointments and managed patient flow to minimize wait times.
PSE/Clerk
United States Postal Service
Youngsville, USA
08.2022 - 06.2023
- Performed data entry duties for tracking mail and other related activities.
- Operated mail processing equipment and manually sorted mail.
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Operated forklifts and other heavy equipment to move large items and containers.
- Handled undeliverable mail in accordance with established procedures.
- Sold stamps, services and packaging.
- Processed money orders, certified letters, and other payment transactions.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Processed payments and handled cash using point of sale (POS) computer system.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Assisted customers with their postal needs, such as sending packages and buying stamps.
- Help customers fill out change of address forms and reports for lost or stolen mail.
Education
Phlebotomy -
Vance Granville Community College
Henderson, NC01.2007
Diploma - Allied Health Science
Bunn High School
Bunn, NC01.2006
Skills
- Patient scheduling
- Quality assurance
- Customer service
- Equipment sterilization
- Data entry
- Medical terminology
- Patient interaction
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Proper labeling
- Order of draw
- Patient assessment
- Pediatric phlebotomy
- Blood culture collection
- Medical records maintenance
Qualifications Summary
- NPA-certified and state-licensed phlebotomist backed by seven years of experience within patient service center and doctors office settings.
- Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and verifying medical records.
- Possess excellent patient-relations skills – known for having a gentle touch and the ability to alleviate patient anxieties.
Timeline
Education & Quality Specialist
WakeMed Raleigh Campus
06.2025 - 11.2025
Phlebotomist, Clinical Services Tech
WakeMed, North Hospital
05.2024 - 06.2025
PSE/Clerk
United States Postal Service
08.2022 - 06.2023
Phlebotomist
Labcorp
01.2008 - 01.2024
Phlebotomy -
Vance Granville Community College
Diploma - Allied Health Science
Bunn High School