Susie Stephens
Jacksonville
Summary
Dynamic real estate professional with a proven track record at Florida Realty & Mortgage, excelling in transaction file management and client communication. Expert in coordinating complex workflows and ensuring compliance, I consistently deliver high client satisfaction while enhancing process efficiency. Adept at utilizing CRM systems and fostering strong stakeholder relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Florida Realty & Mortgage
Jacksonville
09.2022 - Current
- Managed real estate transactions from contract to closing, ensuring accurate documentation and deadline compliance
- Coordinated communication between buyers, sellers, lenders, title companies, and attorneys
- Tracked inspection periods, financing timelines, and closing requirements
- Prepared and organized contracts, addenda, and transaction files for smooth closings
- Maintained strong client relationships and ensured high satisfaction throughout the process
Accounts Receivable Analyst
Genpact
Jacksonville
12.2018 - 05.2023
- Managed high-volume documentation across multiple systems ensuring accuracy and compliance
- Tracked financial workflows, deadlines, and reporting timelines
- Coordinated with internal teams and external clients to resolve documentation issues
- Maintained organized digital files and reconciled discrepancies
- Ensured timely processing of invoices and supporting documents
- TC Translation: document control, deadline tracking, compliance, multi-party coordination
Senior Account Recovery Agent
United Directories
Jacksonville Beach
10.2014 - 05.2018
- Managed client accounts, documentation verification, and workflow follow-ups
- Coordinated dispute resolution and maintained detailed digital records
- Communicated with internal and external stakeholders to ensure timely resolutions
- Tracked deadlines and compliance requirements
- TC Translation: transaction follow-ups, file accuracy, stakeholder coordination
Education
Associate of Science - Business Administration
Georgia Military College
Skills
- Transaction file management
- Contract processing
- Document coordination
- Deadline tracking
- Workflow timelines
- Client communication
- Lender communication
- Title communication
- Agent communication
- CRM navigation
- Multi-system navigation
- Oracle
- Pega
- Siebel
- Excel
- Outlook
- Digital document organization
- Reporting
- Process improvement
- Accuracy control
- Customer service
- Stakeholder coordination
Certification
- Florida Real Estate Sales Associate, Active
- Georgia & Florida Cosmetology License
Timeline
Real Estate Agent
Florida Realty & Mortgage
09.2022 - Current
Accounts Receivable Analyst
Genpact
12.2018 - 05.2023
Senior Account Recovery Agent
United Directories
10.2014 - 05.2018
Associate of Science - Business Administration
Georgia Military College