Susie Trattler
Henderson,NV
Summary
Highly-motivated office manager and treatment coordinator with in-depth knowledge and progressive experience in implant, oral surgery, periodontics, orthodontics and general dentistry. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
5
5
years of professional experience
Work History
Treatment Manager
Bionic Smiles
11.2023 - 08.2024
- Collaborated closely with dentists to present treatment plans for All-on-Four implants, that best met individual patient needs while maximizing practice profitability.
- Achieved revenue goals with successful management of patient scheduling, receivables, financial qualifying and scheduling of surgeries.
- Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Dental Specialty Coordinator
Access Health Dental
03.2022 - 11.2023
- Increased patient satisfaction with the specialty department by implementing new protocols for timely follow-up appointments for oral surgery, periodontic and orthodontic facilities.
- Streamlined scheduling processes, reducing administrative burdens on clinicians while enhancing overall efficiency within the department.
- Served as liaison between patients, family members, insurance companies, and healthcare providers during treatment planning phases.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed budgets and resources effectively to maintain a well-equipped facility for quality patient care delivery.
Office Manager
Crestview Dental
03.2019 - 02.2023
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Office Manager
Pacific Dental Services
08.2020 - 06.2021
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
Education
High School Diploma -
Galt High School
Galt, CA06.1986
Associate of Arts - Music Education
San Joaquin Delta College
Stockton, CA06.1984
Skills
- Treatment Planning
- Dental software proficiency
- Schedule Management
- Dental Office Management
- Patient Relations
- Office Administration
Languages
Hungarian
Elementary
Timeline
Treatment Manager
Bionic Smiles
11.2023 - 08.2024
Dental Specialty Coordinator
Access Health Dental
03.2022 - 11.2023
Office Manager
Pacific Dental Services
08.2020 - 06.2021
Office Manager
Crestview Dental
03.2019 - 02.2023
High School Diploma -
Galt High School
Associate of Arts - Music Education
San Joaquin Delta College