Susie Wagner
Ojibwa,WI
Summary
Customer service-focused professional with strong multitasking and time management abilities. Committed to delivering exceptional experiences to customers. Thrives in fast-paced environments and excels at adapting to sudden changes. Consistently recognized for high-quality work and efficient performance.
Overview
14
14
years of professional experience
Work History
Office Manager
Derusha Construction
Ashland, WI
11.2023 - Current
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Library Assistant
Winter Public Library
Winter , WI
01.2023 - 01.2024
- Developed programs to promote literacy and community involvement with the library.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Assisted patrons in locating and checking out library materials.
- Troubleshot technical issues with computers or other equipment used by patrons.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
Library Assistant
Waupaca School District
Waupaca, United States
01.2011 - 06.2022
- Answered patrons' questions and assisted in finding materials requested.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Developed strong understanding of cataloging books and other materials through various methods.
- Developed skills in Microsoft Office and other current computer technologies.
- Created materials to promote library at local schools and community events.
Education
Real Estate License -
Fox Valley Technical College
Appleton, WI05.2008
High School Diploma -
Chequamegon High School
Park Falls, WI05.1995
Associate of Applied Science - Web Development
Full Sail University
Winter Park, FLSkills
- Customer Service
- Office Management
- Customer Relations
- Project Management
- Clerical Support
- Scheduling and calendar management
- Technical Support
- Organizational Skills
References
References available upon request.
Timeline
Office Manager
Derusha Construction
11.2023 - Current
Library Assistant
Winter Public Library
01.2023 - 01.2024
Library Assistant
Waupaca School District
01.2011 - 06.2022
Real Estate License -
Fox Valley Technical College
High School Diploma -
Chequamegon High School
Associate of Applied Science - Web Development
Full Sail University
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