Summary
Overview
Work History
Education
Skills
Timeline
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Suslyn Cruz

Orlando,FL

Summary

Results-driven and customer-centric professional with a passion for enhancing community experiences. Leveraging 25 years of experience in resident management and customer service, my objective is to cultivate a welcoming and engaging environment where residents feel valued and their needs are consistently met.

Overview

25
25
years of professional experience

Work History

Leasing Agent & Resident Relations

DREAM Kissimmee Apartments RReaf Mngt
Kissimmee, FL
09.2023 - Current
  • Greet protective residents, answer calls ,emails, schedule appointments, follow up customer service.
  • Plan monthly memorable resident social events and activities with vendors and food trucks to promote community within neighbors. Promote our events on the monthly newsletter.
  • Address resident issues, service requests, and concerns quickly and effectively. Coordinate any necessary warranty maintenance between management and the residents.
  • Assist with applicant screenings, generating electronic leases, and assist the residents with their moving needs, signing of the leases, using their online portals, and any other services needed to facilitate their move-in.
  • Maintain compliance with Fair Housing regulations classes and all other required courses.

Exhibit Assistant Manager

Lonely Dog Immersive Experience
Orlando, FL
03.2023 - 09.2023
  • Provide essential support to company owners by assisting with day-to-day operational needs and tasks.
  • Support recruiting, training, and professional development of all new employees.
  • Manage payroll and contribute to bookkeeping activities, ensuring accurate recording and distribution of employee salaries while assisting reconciliation of company expenses.
  • Experience Tour Guide - Storyteller.

New Home Sales Consultant

Starlight Homes
Mineola, Florida
12.2022 - 03.2023
  • New Home Sales Agent, working directly with homebuyers to guide them through the purchasing process.

Senior Concierge & Assistant Event Planner

The Regent Palms Resort, Turks and Caicos Island
02.2007 - 06.2009
  • Assist the Food and Beverage Director with all weddings, VIP social events, and business meetings.
  • Coordinate vendor contracts and payments with vendors, including musicians, photographers, florists.
  • Prepare/Present Final bill at the end of the program. Post charges and/or credits to guest rooms, payroll, inventory, proper organization of client files, and follow up of future events.

Leasing Agent- Various Orlando Communities

Archstone, Equity, CAMDEN, LPC, JAG , Epoch
Orlando, Florida
08.1999 - 02.2007

Education

High School Diploma -

Colonial High Schoo
Orlando, FL
05-1998

# SL3409363 - Real Estate Sales Associate License

Florida Real Estate Learning Center
Orlando, FL

Graduate - Master Meisner Graduate

Truthful Acting Studios
Orlando, FL

Skills

  • CRM Systems
  • Account Management
  • Complaint Handling
  • Quality Control
  • De-Escalation Techniques
  • Document and Records Management
  • Complaint Investigation
  • Microsoft Office
  • Presentations
  • Social Skills
  • Property Management
  • Strong Organization
  • Guest Relations Expertise
  • Creativity and Innovation

Timeline

Leasing Agent & Resident Relations

DREAM Kissimmee Apartments RReaf Mngt
09.2023 - Current

Exhibit Assistant Manager

Lonely Dog Immersive Experience
03.2023 - 09.2023

New Home Sales Consultant

Starlight Homes
12.2022 - 03.2023

Senior Concierge & Assistant Event Planner

The Regent Palms Resort, Turks and Caicos Island
02.2007 - 06.2009

Leasing Agent- Various Orlando Communities

Archstone, Equity, CAMDEN, LPC, JAG , Epoch
08.1999 - 02.2007

High School Diploma -

Colonial High Schoo

# SL3409363 - Real Estate Sales Associate License

Florida Real Estate Learning Center

Graduate - Master Meisner Graduate

Truthful Acting Studios

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Suslyn Cruz