Sussana Santana
Folsom,CA
Summary
BDC Representative with many years of experience responding to automotive customer inquiries and setting up appointments with sales team. Results driven and dedicated to customer satisfaction.
Overview
3
3
years of professional experience
Work History
BDC Service Representative
Audi Dealership
Rocklin, CA
11.2023 - Current
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Provided customer support via phone and email inquiries in a timely manner.
- Performed data entry of customer information into computer system.
- Maintained accurate records of customer interactions and transactions.
- Facilitated communication between technicians, sales personnel, and customers.
BDC Representative
Hyundai Motor America
Garden Grove
03.2023 - 11.2023
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Verified that customer accounts were up to date with all required documents.
- Monitored call center metrics such as call volume, abandonment rate, average handle time.
Server
Chandos Cantina
Sacramento
03.2021 - 02.2023
- Provided excellent customer service to ensure satisfaction.
- Prepared checks, itemizing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Allied Health
Sierra College
Rocklin, CA08-2026
Skills
- CRM Software
- Customer Service
- Appointment Scheduling
- Service Descriptions
- Follow-up calls
- Analytical Skills
Languages
English
Professional
Spanish
Professional
Timeline
BDC Service Representative
Audi Dealership
11.2023 - Current
BDC Representative
Hyundai Motor America
03.2023 - 11.2023
Server
Chandos Cantina
03.2021 - 02.2023
Allied Health
Sierra College
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