Susu Po
Fort Wayne,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Tutor
Friends And Relatives
01.2018 - 12.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Customer Service Representative
Family Business
12.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Babysitter
Family Members And Neighbors
12.2020 - 12.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
Education
High School Diploma -
Heritage Jr/sr
Ft Wayne Indiana 07.2023
Skills
- Report Creation
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Account Management
- Customer Relations
- Online Learning Platforms
- Verbal and Written Communication
- Problem-Solving Skills
- Team Collaboration
- Essay Writing
Languages
English
Native or Bilingual
Kayain
Native or Bilingual
Timeline
Customer Service Representative
Family Business
12.2022 - 08.2023
Babysitter
Family Members And Neighbors
12.2020 - 12.2022
Tutor
Friends And Relatives
01.2018 - 12.2023
High School Diploma -
Heritage Jr/sr
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