SUSY HALLEY
Suwanee,GA
Summary
Dedicated professional with a versatile background in debt collection and customer service. Recognized for exceptional conflict resolution and time management skills, contributing to enhanced operational efficiency and customer relations. Ready to support strategic goals through data-driven insights.
Overview
4
4
years of professional experience
Work History
Debt Collector
REVCO SOLUTIONS
Durham, North Carolina
03.2022 - Current
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Verified accuracy of account information and updated records accordingly.
Customer Service Representative
Sitel
01.2022 - 03.2022
- Resolved customer complaints with empathy and professionalism.
- Investigated denied claims to identify resolution opportunities.
- Developed strategies to resolve complex issues related to denials.
Insurance Agent
Calidad Insurance
Lilburn, Georgia
11.2021 - 01.2022
- Assisted in policy renewals and claims processing.
- Educated clients on insurance products and coverage options.
Education
Associate of Arts -
UASD
09-2023
Skills
- Documentation accuracy
- Account verification
- Claim investigation
- Documentation compliance
- Data analysis
- Conflict resolution
- Attention to detail
- Time management
- Team collaboration
- Adaptability
- Claims analysis
Languages
English
Professional
Spanish
Professional
Timeline
Debt Collector
REVCO SOLUTIONS
03.2022 - Current
Customer Service Representative
Sitel
01.2022 - 03.2022
Insurance Agent
Calidad Insurance
11.2021 - 01.2022
Associate of Arts -
UASD