Susy Vasquez
Los Angeles,CA
Summary
Proven leader in customer service and team development, with a track record of enhancing customer loyalty and streamlining operations at Family Dollar. Skilled in problem-solving and computer proficiency, I excel in high-pressure environments, significantly reducing discrepancies and fostering a culture of excellence. My approach has consistently improved satisfaction and operational success.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
La Playa Check Cash
10.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Family Dollar
03.2015 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
ESL Coordinator
Freemont High School
04.2009 - 12.2013
- Trained new ESL instructors on best practices and methodologies, contributing to a consistent high-quality education across the program.
- Provided one-on-one tutoring sessions for struggling students, helping them catch up with classmates and succeed in coursework.
- Managed administrative duties such as record-keeping, grading, reporting statistics accurately in compliance with district policies.
- Prepared lessons to reflect accommodations for differences in student learning styles.
- Served as a liaison between the ESL department and school administration, advocating for student needs and program development opportunities.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
La Playa Check Cash
10.2023 - 12.2023
Assistant Manager
Family Dollar
03.2015 - 10.2023
ESL Coordinator
Freemont High School
04.2009 - 12.2013
High School Diploma -
Crenshaw High School
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