Susy Vasquez
Los Angeles,CA
Summary
Proven leader in customer service and team development, with a track record of enhancing customer loyalty and streamlining operations at Family Dollar. Skilled in problem-solving and computer proficiency, I excel in high-pressure environments, significantly reducing discrepancies and fostering a culture of excellence. My approach has consistently improved satisfaction and operational success.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
La Playa Check Cash
10736 S Inglewood Ave. Lennox, CA 90304
10.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Family Dollar
1955 W. Slauson Ave Los Angeles, CA 90047
03.2015 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
ESL Coordinator
Freemont High School
7676 San Pedro St, Los Angeles CA, 900003
04.2009 - 12.2013
- Trained new ESL instructors on best practices and methodologies, contributing to a consistent high-quality education across the program.
- Provided one-on-one tutoring sessions for struggling students, helping them catch up with classmates and succeed in coursework.
- Managed administrative duties such as record-keeping, grading, reporting statistics accurately in compliance with district policies.
- Prepared lessons to reflect accommodations for differences in student learning styles.
- Served as a liaison between the ESL department and school administration, advocating for student needs and program development opportunities.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
La Playa Check Cash
10.2023 - 12.2023
Assistant Manager
Family Dollar
03.2015 - 10.2023
ESL Coordinator
Freemont High School
04.2009 - 12.2013
High School Diploma -
Crenshaw High School