Sutton C. McCraney
Memphis,TN
Summary
Dynamic and results-driven military veteran with over 11 years of experience in marketing, management, and operations. Proven expertise in developing and executing innovative marketing strategies, optimizing operations, and leveraging market research to identify and meet customer needs. Skilled in enhancing brand visibility, driving revenue growth, and increasing market share. Excellent communicator with a strong ability to lead and coach teams, build strategic partnerships, and deliver exceptional customer service. Adept at managing complex projects and achieving significant improvements in productivity and profitability.
Overview
14
14
years of professional experience
Work History
Marketing & Messaging Consultant
Groovyn Fusion
01.2020 - 06.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed client relationships through regular check-ins and updates on project progress.
- Created and developed detailed work plans to meet business priorities and deadlines.
Administrative Expert/Project Manager
Payper Limited
02.2022 - 08.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Admin Support & Lead
United States Air Force
05.2010 - 07.2019
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Provided technical expertise to resolve complex customer issues and facilitate smooth operations.
- Developed comprehensive knowledge base articles that allowed customers to effectively self-serve when appropriate.
- Collaborated with cross-functional teams to identify areas requiring additional support resources or process improvements.
Education
MBA - Marketing
American Military University
01.2025
Master of Arts - Management And Entrepreneurship
American Military University
03.2022
Skills
- Content Strategy
- Content Writing
- Partnership Development
- Operations Management
- Brand positioning
- Client Relationships
- Team Leadership & Development
- Attention to Detail
Websites
Locations
Memphis
Work Preference
Work Type
Part TimeLocation Preference
RemoteImportant To Me
Work-life balance4-day work weekFlexible work hoursPersonal development programsPaid sick leaveCareer advancementHealthcare benefitsTimeline
Administrative Expert/Project Manager
Payper Limited
02.2022 - 08.2022
Marketing & Messaging Consultant
Groovyn Fusion
01.2020 - 06.2024
Admin Support & Lead
United States Air Force
05.2010 - 07.2019
MBA - Marketing
American Military University
Master of Arts - Management And Entrepreneurship
American Military University
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