Suyapa Martinez
Miami,Fl
Summary
Well-qualified and proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
21
21
years of professional experience
Work History
Assistant Property Manager
Royal American Management
Miami , FL
07.2023 - Current
- Created a positive, welcoming, supportive environment for a 384 unit property where residents, visitors, and community associates feel welcome.
- Assist Community Manager in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
- Maintain knowledge and awareness of market conditions affecting leasing and operations
- Assist Community Manager in leasing and recertification process of paperwork execution with prospects and existing tenants.
- Assist with development and implementation of resident services programming
- Assist in monitoring landlord-tenant relations and mediate disputes when necessary.
- Inspect apartments for move in condition and turn over status
- Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained.
Customer Service Representative
State Farm Insurance
Miami , FL
12.2022 - 04.2023
- Establish customer relationships and follow up with customers, as needed
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Office Manager
Serrano Properties LLC
Dallas, NC
03.2022 - 12.2022
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes for a portfolio of 90-100 residential properties
- Maintained sufficient number of units market-ready for lease
- Evaluated and recommended changes in rental pricing strategies to remain competitive in the market
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Katzenstein & Lorance / Executive Administrator
Ashley Katzenstein
Dallas, NC
02.2021 - 03.2022
- Produced legal documents such as briefs, pleadings and appeals
- Assisted attorneys with reviewing and organizing witness reports
- Conducted skip traces to obtain case participant information
- Contacted clients to schedule appointments and discuss progress of cases
- Created weekly, monthly and quarterly expense reports
- Reviewed, edited and proofread litigation for proper grammar,spelling and punctuation.
- Prioritized and organized tasks to efficiently accomplish service goals.
Systems / B2B Executive Consultant
Saxon Business
Miami, FL
07.2019 - 01.2021
- Responsible for working in assigned territory, maintain relationships, expand/upgrade equipment/system usage, and take orders from existing customers and secure new customers by calling or visiting customers and prospects
- Meet or exceed projected dollar volumes in terms of sales and profitability, as well as meeting activity requirements
- Do appropriate planning and paperwork in support of sales function
- Secure orders from existing and potential customers by means of visiting
- The customer facility or contacting by phone:
- Secure opportunities to quote on customer requirements
- Follow up (by phone or visit) on quotations submitted to customers
- Establish professional customer/vendor relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management and other key personnel)
Lender Consent Processor
LNR Partners, Inc
Miami , FL
04.2006 - 06.2013
- Supported four managers in preparing consent approval memorandum/denial reports including assumptions of debt, management change, franchise change, and lease approval
- Review and interpret legal contracts and loan documents to verify borrower compliance (financial statements, property inspections, third-party reports)
- Assist in identifying third parties who have consent rights on certain requests
- Coordinated with interdepartmental and external servicers and vendors to facilitate information flow exp
- (Coordinate insurance reviews with outside consultants)
- Track servicing requests on selected assets and review servicing numbers for accuracy and consistency with loan documents
- Conduct credit reviews including Lexis/Nexis searches and banking reference checks
- Research market, tenant and borrower information on public records databases, such as Bloomberg and Lexis/Nexis
- Send out Asset Status Report letters to Master Servicers, Trustees, and 3rd Parties & Rating Agencies according to PSA’s Agreement
- Preparing all specially serviced and non-transfer loan files received from the Master Servicers for Asset Managers and Servicing Department
- Performing the initial loan set-up procedures on all specially serviced loans transferred from the Master Servicer and Trustees.
Construction Loan Administrator
City National Bank
11.2003 - 10.2005
- Assist the Construction Loan Manager with the review and processing of all construction loan disbursements
- Prepare new loan disbursement file and ensure all documents listed in the construction loan Outline are placed in the file
- Review and audit funding documentation for each request
- Determine eligibility for funding; performed reconciliation of amount previously disbursed against loan balance; reviewed hard costs, soft cost and retainage per loan requirements on a very complex portfolio
- Contact consulting engineer and requests site inspection; reviewed inspection report for acceptability; inform Construction Loan Manager and Loan Officer of discrepancies and/or change orders; monitors receipt of original report.
Education
440-Customer Representative - Insurance
Central Insurance School
Miami, FL01.2023
Associate of Arts in Associates - Arts and Business Administration
01.2022
BBA - Finance
St. Thomas University
01.2009
Skills
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Upbeat and Positive Personality
- Microsoft Office Expertise
- Sales Expertise
- Adaptive Team Player
Education and Training
other,Miami, FL
Contact
Miami, Fl 33176
Languages
- Bilingual- (English and Spanish) Fluent
Timeline
Assistant Property Manager
Royal American Management
07.2023 - Current
Customer Service Representative
State Farm Insurance
12.2022 - 04.2023
Office Manager
Serrano Properties LLC
03.2022 - 12.2022
Katzenstein & Lorance / Executive Administrator
Ashley Katzenstein
02.2021 - 03.2022
Systems / B2B Executive Consultant
Saxon Business
07.2019 - 01.2021
Lender Consent Processor
LNR Partners, Inc
04.2006 - 06.2013
Construction Loan Administrator
City National Bank
11.2003 - 10.2005
440-Customer Representative - Insurance
Central Insurance School
Associate of Arts in Associates - Arts and Business Administration
BBA - Finance
St. Thomas University
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