Suzan Orth
Huntersville,NC
Summary
Talented, hardworking professional with keen eye for detail, effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hairstylist
Signature Styles
07.2022 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Determined appropriate hair treatments based on conditions and textures.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Offered professional cuts, color services and extensions to salon customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Hair Stylist Assistant
Dolce Lusso Salon And Spa
09.2020 - 02.2021
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Checked in with clients to confirm comfort throughout appointments and services.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Offered exceptional service and support to walk-in and scheduled customers.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Recommended products for clients based on individual needs.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
Server
The Cheesecake Factory
11.2020 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Arts - Cosmetology
Aveda Arts And Sciences Institute Charlotte
Charlotte Nc05.2020
Skills
- Customer Consultations
- Texturizing Services
- Highlights and Lowlights
- Balayage
- Hair Extensions
- Cosmetology Industry Exposure
- Color Application
- Men's Haircuts
- Women's Haircuts
- Color Correcting
Certification
- Licensed Cosmetologist - 3 years
- Babe Extension Certified
- Aveda Graduate
Timeline
Hairstylist
Signature Styles
07.2022 - Current
Server
The Cheesecake Factory
11.2020 - 08.2022
Hair Stylist Assistant
Dolce Lusso Salon And Spa
09.2020 - 02.2021
Bachelor of Arts - Cosmetology
Aveda Arts And Sciences Institute Charlotte
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