Suzan P. Zietsman
Clearwater,FL
Summary
Experienced Administrative Professional and Medical Receptionist with over 30 years in medical practice operations, front-desk coordination, and patient relations. Skilled in managing front-office functions, patient intake, clinical support, and appointment scheduling. Focused on fostering a welcoming environment for pediatric patients and families.
Overview
32
32
years of professional experience
Work History
Medical Receptionist & Front Office Coordinator
Dr. Charlene de Jager
08.2016 - 03.2017
- Greeted patients and families, scheduled consultations to ensure timely care, and coordinated emergency call-outs to support urgent medical needs.
- Collected and logged clinical urine samples for laboratory testing, ensuring accurate tracking for patient diagnosis.
- Organized client files and managed daily incoming/outgoing medical correspondence to maintain efficient reception operations.
Senior Control Room Operator
Brinant Security Group
08.2016 - 03.2017
- Monitored high-stakes emergency signals and dispatched emergency units while providing reassurance to clients during critical incidents.
- Coordinated communication between team members and external agencies during incidents.
- Monitored security systems to ensure safety and compliance throughout operations.
- Analyzed security footage to identify potential threats and suspicious activities.
- Compiled daily operational reports and trained new control room staff to ensure seamless operations.
Technical Coordinator
Brinant Security Group
05.2013 - 08.2016
- Coordinated project timelines and resource allocation for security system installations.
- Managed communication between clients and technical teams for project updates.
- Captured client contracts and organized installation schedules, serving as main point of contact for customer inquiries to enhance client satisfaction.
- Generated fault and incident reports while providing dedicated support to uphold operational excellence and minimize downtime.
- Developed training materials for staff on new security technologies and protocols.
Medical Receptionist & Practice Assistant
Dr. Jannie vd Vyver
03.2004 - 04.2004
- Coordinated patient reception, registration, appointment scheduling, and physician calendar management to ensure efficient patient flow.
- Maintained confidential medical records, managed telephone inquiries, and ensured organized front-desk hygiene and flow.
- Supported clinical staff with basic patient care, including collection and handling of urine samples, enhancing patient experience.
Operations Supervisor
Boma Vleismark
05.1996 - 10.2001
- Supervised daily operations and managed workflow in meat processing facility.
- Supervised daily team activities, including cashiers, stock counts, and order fulfillment, to ensure operational efficiency.
- Coordinated staff schedules to ensure adequate coverage and meet production demands.
- Trained new employees on safety protocols and operational procedures.
- Monitored adherence to workplace standards, cleanliness, customer service, and health protocols to maintain a safe and welcoming environment.
Front Desk Receptionist
Safcon Freight
03.1991 - 05.1996
- Greeted visitors and clients, creating a welcoming atmosphere at the freight company.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Operated multi-line switchboard, welcomed clients and guests, maintained organized filing systems, and ensured timely ordering of office supplies.
- Scheduled appointments and meetings, coordinating logistics for staff and clients.
Receptionist
J.S. Breytenbach Sons
05.1996 - 03.1991
- Managed front office switchboard and greeted clients to ensure positive first impressions while maintaining accurate records and overseeing stock orders.
- Welcomed visitors to the office, ensuring a friendly atmosphere and guiding them to the correct departments. and directed them to appropriate departments.
- Scheduled appointments and maintained an organized calendar for staff.
- Greeted visitors and directed them to appropriate departments.
Bank Clerk
SA Reserve Bank
02.1985 - 11.1990
- Processed customer transactions accurately and efficiently.
- Assisted clients with account inquiries and service requests.
- Maintained up-to-date knowledge of banking regulations and compliance.
- Processed customer capital transactions, balanced daily income, and responded to phone inquiries.
Education
Grade 12 Senior Certificate - English, Afrikaans, Business Economics, Typing, History, Geography
Elsburg High School
First Aid Level 1 Certificate - Certified Emergency Support
Health and Safety Training Certificate -
SwitchTell Professional System Certification -
Skills
- Pediatric Patient Intake
- Medical Scheduling
- Specimen Handling
- Record management
- Switchboard & Reception
- MS Office (Word, Excel, Outlook)
- First Aid Level 1 Certified
- Health & Safety
- Inventory management
Languages
- English
- Afrikaans
Professional References
- English
- Afrikaans
Timeline
Medical Receptionist & Front Office Coordinator
Dr. Charlene de Jager
08.2016 - 03.2017
Senior Control Room Operator
Brinant Security Group
08.2016 - 03.2017
Technical Coordinator
Brinant Security Group
05.2013 - 08.2016
Medical Receptionist & Practice Assistant
Dr. Jannie vd Vyver
03.2004 - 04.2004
Operations Supervisor
Boma Vleismark
05.1996 - 10.2001
Receptionist
J.S. Breytenbach Sons
05.1996 - 03.1991
Front Desk Receptionist
Safcon Freight
03.1991 - 05.1996
Bank Clerk
SA Reserve Bank
02.1985 - 11.1990
Grade 12 Senior Certificate - English, Afrikaans, Business Economics, Typing, History, Geography
Elsburg High School