Suzan Swann
Pinellas Park,FL
Summary
Skilled in patient care and laboratory techniques, I excel in delivering exceptional client communication and clinical procedures. At Florida Blood Services, I enhanced donor satisfaction and streamlined specimen processing, showcasing my ability to provide top-notch customer care and support in high-pressure environments. My approach combines empathy with efficiency, ensuring positive outcomes in healthcare settings.
Overview
23
23
years of professional experience
Work History
Customer Service Associate
Walgreens
Saint Petersburg , FL
11.2017 - Current
Cashier, provide excellent customer service and problem solving, handling complaints, stocking, ordering.
Phlebotomist
Florida Blood Services
Saint Petersburg , FL
08.2011 - 06.2013
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Responded quickly and effectively to emergency situations.
- Prepared specimens for transport to external laboratories. Drawing units of blood from donors for medical use.
- Provide customer care.
- Provide information of our services and educate about donations.
CNA
Colonial Care Center
Saint Petersburg, FL
03.2002 - 08.2011
- Assisted patients in ambulation and transfers using proper body mechanics.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
Education
Associate of Science - Veterinary Assistant
Penn Foster Career School
Scranton, PASkills
- Patient Care
- Clinical procedures
- Laboratory techniques
- Client communication
Timeline
Customer Service Associate
Walgreens
11.2017 - Current
Phlebotomist
Florida Blood Services
08.2011 - 06.2013
CNA
Colonial Care Center
03.2002 - 08.2011
Associate of Science - Veterinary Assistant
Penn Foster Career School