Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suzana Aljic

Farmers Branch ,TX

Summary

Dynamic leader with proven expertise in strategic planning and staff management, honed at Taste of Chicago. Excelled in marketing and sales management, boosting customer satisfaction through meticulous team leadership and shift scheduling. Cultivated lasting customer relationships, demonstrating exceptional time management and team supervision skills. Achievements include implementing a mentoring program that significantly enhanced staff engagement and performance. Started at Taste of chicago in 2015 and helped grow the restaurant into 1.3M in sales with over 200 reviews with my name mentioned. I focus on building relationship with my customers to enhance the experience in return for personal growth and building the brand

Overview

19
19
years of professional experience

Work History

General Manager

Taste of Chicago
03.2015 - Current
  • Managed budget implementations, employee reviews, training, schedules.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Sales Associate

Dillards Department Store
02.2006 - 03.2015
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

High School Diploma -

Corrieten Boom High School
Berlin, Germany
08.1999

Skills

  • Marketing
  • Strategic Planning
  • Time Management
  • Sales management
  • Staff Management
  • Expectation setting
  • Team Leadership
  • Shift Scheduling
  • Staff Supervision

Languages

Croatian
Native or Bilingual
English
Full Professional

Timeline

General Manager

Taste of Chicago
03.2015 - Current

Sales Associate

Dillards Department Store
02.2006 - 03.2015

High School Diploma -

Corrieten Boom High School

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Suzana Aljic