Suzana Elias
jacksonville,US
Summary
Highly motivated and detail-oriented professional with extensive experience in refugee case aid, student engagement, and legal assistance. Proven track record as a case aid for MG, managing tasks such as budgeting, translation, and drafting addendums. Skilled in supporting students with admissions processes at the University of North Florida, enhancing their academic journey. Experienced in remote legal proceedings, having served as a Zoom bailiff, ensuring smooth virtual presiding.
Overview
3
3
years of professional experience
Work History
Refugee Case Aide MG
Lutheran social service of NEF
Jacksonville, FL
12.2022 - Current
- Provided direct case management services to clients, including needs assessment, goal setting, service planning, monitoring progress, and referrals.
- Assisted in the orientation of newly arrived refugees, providing information about local resources and services.
- Organized activities such as language classes, job readiness workshops, health screenings, and recreational events for refugee families.
- Maintained detailed records of client interactions using a computerized database system.
- Conducted cultural competency trainings for staff members to ensure effective communication with refugees.
- Provided comprehensive case management services to ensure successful job placement outcomes.
Refugee Case Aide Intern
Lutheran social service of NEF
Jacksonville, FL
01.2022 - 12.2022
- Successfully completed I-589 and I-821 applications for over 100 Afghan families affected by the Taliban takeover, ensuring accurate and timely submission to USCIS.
Conducted interviews with clients to gather information about their experiences, reasons for seeking asylum, and details about their families, including children and spouses.
Demonstrated cultural sensitivity and empathy in managing sensitive information, maintaining client confidentiality, and building trust. - Advised clients on available options based on current laws, regulations, policies, and procedures.
- Organized group sessions for clients aimed at helping them identify goals and develop plans of action.
- Collaborated with other organizations to locate resources for clients such as housing assistance or job training programs.
Public Opinion Researcher
University of North Florida Student Engagement and Communication officer
jacksonville, Florida
03.2021 - 04.2022
- Produced reliable data through carefully executed research in order to provide our partners and policymakers with independent, non-partisan information directly from their clients and constituents
- Aimed to improve the transparency of methodology and survey-based findings amongst research organizations.
Remote Jury Bailiff
Florida Circuit Court
jacksonville, Florida
- Assisted with project planning and research execution
- Oversaw Juror ID check of Remote Jury selection project by Florida Circuit Court, which resulted in in-person trials
- Was keenly aware of people's verbal and nonverbal communication cues, such as tone, inflection, and body language.
Student Engage & Comm Officer
University of North Florida Admissions office
jacksonville, Florida
- I'm well-organized, meticulous, and have a proven track record of meeting deadlines while working under duress
- Advised students on career choices, job placement, and academic objectives
- Offered support and guidance to students who were having academic or personal difficulties.
Education
Political Science - Bachelor of Science -
University of North Florida
Jacksonville, FL01.2024
High School -
Terry Parker Sr High School
Jacksonville, FL01.2020
Skills
- Strong decision-maker
- Customer service
- Data collection
- Multi-Task Management
- Creative problem solving
- Proofreading skills
- Team building
- Fluent in Swahili
Languages
Swahili
Native/ Bilingual
Portuguese
Professional
Timeline
Refugee Case Aide MG
Lutheran social service of NEF
12.2022 - Current
Refugee Case Aide Intern
Lutheran social service of NEF
01.2022 - 12.2022
Public Opinion Researcher
University of North Florida Student Engagement and Communication officer
03.2021 - 04.2022
Remote Jury Bailiff
Florida Circuit Court
Student Engage & Comm Officer
University of North Florida Admissions office
Political Science - Bachelor of Science -
University of North Florida
High School -
Terry Parker Sr High School
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