Suzana Sharaxhija
Chicago,IL
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Chicagoland Property Law
05.2024 - 08.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained, and updated information in computer databases.
- Answered central telephone system and directed over 50 calls per day accordingly.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Collected payments, processed transactions, and updated relevant records.
Medicar Driver / EMT
Superior Air Ground Ambulance
07.2023 - 01.2024
- Safely transport over 30 patients to medical facilities per week, ensuring adherence to safety protocols and traffic laws
- Operate and maintain ambulances, ensuring vehicles are stocked with medical supplies and equipment
- Assist medical staff in patient care tasks, including lifting and transferring patients
- Coordinate with healthcare professionals and dispatchers for efficient patient transport operations
- Maintain accurate records of patient transport details for reporting and billing purposes
- Provide compassionate care, offering comfort and reassurance to patients during transport
- Complete routine vehicle maintenance checks to ensure operational safety and readiness
Copy and Print Specialist / Supervisor
Staples
08.2022 - 06.2023
- Craft and design over 50 pieces of print materials per day, ensuring brand consistency and attention to detail with Adobe Creative Suite
- Tracking and analyzing the effectiveness of print marketing campaigns, using metrics to refine strategies and improve results.
- Managing budgets for print projects, and optimizing costs while maintaining quality
- Building and maintaining strong relationships with clients, understanding their needs, and providing excellent customer service
- Managed inventory levels of supplies and materials, reducing waste and maintaining cost-effective operations.
Education
Bachelor of Business Administration - Medical / Pre-Medical
Wilbur Wright College
12-2025
High School Diploma - undefined
Disney II Magnet School
05.2021
Skills
- Computer Skills: MS Word, Excel, PowerPoint, Access, Document Drafting, Adobe Illustrator [Google, Microsoft Excel/Word/Office365]
- Telephone skills
- Data entry
- Time management
- Organization skills
- Data inputting
- Office administration
- Mail handling
Certification
- Certifications: [CPR/Active BLS Provider] [March2023 – Present]
- Certified in CPR and BLS (Basic Life Support) for effective response to medical emergencies.
ADDITIONAL INFORMATION
Languages: Fluent [English], Conversational [Spanish], Basic Knowledge in [Spanish – Intermediate Understanding]
Awards
#1 In State Swim Competition - Held at University of Illinois in Chicago (UIC) [November2019], USA Records –50 Y Free Held at IL COHO/PPD Illinois Swimming Regionals (Fastest Time:24.87 seconds)
LEADERSHIP EXPERIENCE AND ACTIVITIES
Swim Team Captain / Water Polo Captain [December2019] Copy and Print Supervisor – Staples [June2023]
ADDITIONAL INFORMATION
Work Eligibility: Eligible to work in the U.S. with no restrictions
Accomplishments
- Recognized by customers at both Staples and the real estate law firm for expedient and effective service.
Timeline
Receptionist
Chicagoland Property Law
05.2024 - 08.2024
Medicar Driver / EMT
Superior Air Ground Ambulance
07.2023 - 01.2024
Copy and Print Specialist / Supervisor
Staples
08.2022 - 06.2023
High School Diploma - undefined
Disney II Magnet School
Bachelor of Business Administration - Medical / Pre-Medical
Wilbur Wright College
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