Suzann Lane
Canal Winchester,OH
Overview
12
12
years of professional experience
Work History
Store Manager
Michaels Arts and Craft Stores
Columbus, Ohio
07.2023 - 10.2025
- Supervised daily store operations and ensured effective team performance.
- Managed inventory levels and organized stock replenishment processes.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Recruited, trained and supervised new employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Mitigated business risks by working closely with staff members and assessing performance.
Operations Manager
Michaels Arts and Crafts
Columbus, OH
08.2013 - 07.2023
- Managed daily operations to ensure efficient store functionality.
- Oversaw inventory control and stock replenishment processes.
- Resolved customer issues related to online purchases, late product deliveries, and billing discrepancies to strengthen customer loyalty.
- Facilitated cross-selling opportunities by recommending complementary products to customers during sales interactions. and up-selling activities in both custom framing and sales floor to enhance customer experiences and enhance revenue.
- Trained and mentored team members to enhance customer service standards and improve overall satisfaction.
- Demonstrated strong people skills by effectively communicating and building rapport with employees and guests. during interactions with employees and guests.
- Assisted store manager in organizing office environment through systematic filing and supply management.
Education
Graduate Certificate - Medical Assisting
Heritage College
Columbus, OH08-2012
Bachelor of Science - Visual Arts Eduction
Ball State University
Muncie, IN05-2003
Skills
- Inventory management
- Retail operations
- Sales reconciliation
- Team leadership
- Staff training
- Customer relationship management
- Adaptability and flexibility
- Communication strategies
Timeline
Store Manager
Michaels Arts and Craft Stores
07.2023 - 10.2025
Operations Manager
Michaels Arts and Crafts
08.2013 - 07.2023
Graduate Certificate - Medical Assisting
Heritage College
Bachelor of Science - Visual Arts Eduction
Ball State University