Suzann Smith

• Coordinated service delivery to meet client needs.
• Conducted assessments to determine client eligibility.
• Developed personalized service plans for clients.
• Provided relevant referrals to additional resources.
• Monitored service provision to ensure compliance.
• Promoted health, welfare, and safety for supported individuals.
• Review applications and medical documentation to determine eligibility for waiver services.
• Perform initial and renewal Level of Care (LOC) assessments with accuracy and attention to detail.
• Guide applicants, families, and providers through requirements and next steps with clarity and support.
• Ensure accurate and timely documentation while efficiently managing multiple cases.

• Assisted participants receiving state assistance with case management for Promise Jobs programs.
• Conducted thorough client assessments and provided intensive support to facilitate self-sufficiency.
• Identified employment motivations and addressed barriers while equipping participants with essential workplace skills.
• Facilitated program orientations and delivered workshops on job readiness.
• Informed participants about available services through IowaWorks.

• Developed and implemented comprehensive training programs for staff to enhance service delivery and guest experience.
• Coordinated onboarding processes for new hires, ensuring smooth transitions and adherence to company standards.
• Analyzed training needs through performance assessments, aligning programs with strategic objectives of the organization.
• Facilitated workshops and seminars to improve team skills in hospitality best practices and operational efficiency.

• Assisted teams in enhancing market position and driving financial growth
• Coordinated direct mailings, events, community networking initiatives, fundraising efforts, and business partnership development.
• Produced promotional materials, including brochures, newsletters, and marketing packets.
• Managed digital marketing campaigns, optimizing reach through social media platforms and email newsletters.

Held various titles during tenure with company.

Account Manager/Franchise Services 2009-2016:

Partnered with District Directors and hotel management to develop, train and implement action plans, sales & marketing, company policies and compliances.

Revenue Optimization Specialist 2006-2009:

Served as a sales resource assisting deployment of revenue programs, provided materials and support to internal/external customers regarding new functionality and updates, tracked/reported program results to upper management, supported program with administrative supports.

Learning & Development Training Delivery Specialist 2006-2001:

Organized, delivered, evaluated the effectiveness of training courses. Conducted On-Boarding Orientation to new hires. Managed special needs projects, delivered field training to offsite employees, conducted quality assurance checks at hotels, implimented brand standards to case managed hotels.